Senior Group Travel Leader — Growth & Partnerships

FCM Travel; North Sydney; On-site; AUD 80,000 - 130,000; Full time

Job summary

Flight Centre Travel Group Australia is seeking a Group Travel Team Leader to drive customer-centric strategy and performance across the national group travel desk. You will balance hands-on operations with strong leadership to develop talent, grow key partnerships, and deliver sustainable profitability.

You will lead with psychological safety, coach Travel Managers, and shape strategic plans, including training, process improvements, and new business growth across the network.

Qualifications

• Extensive travel or MICE industry experience.
• Minimum 3 years previous leadership experience in a customer facing role.
• Drive and ambition to achieve and exceed goals.

Responsibilities

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Supporting continual improvement and excellence in service
• Fostering a collaborative and productive team culture.
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
• Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
• Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.

Skills

Leadership

Customer relationship management

Team development

Negotiation

Strategic planning

Job description

Flight Centre Travel Group Australia is seeking a Group Travel Team Leader to drive customer-centric strategy and performance across the national group travel desk. You will balance hands-on operations with strong leadership to develop talent, grow key partnerships, and deliver sustainable profitability.

You will lead with psychological safety, coach Travel Managers, and shape strategic plans, including training, process improvements, and new business growth across the network.