Group Travel Team Lead: Growth, Mentorship & Partnerships

FCM Travel - Flight Centre Travel Group; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Great Place To Work

Staff travel discounts

Flexible work arrangements

Job summary

Flight Centre Travel Group in Melbourne seeks a Group Travel Team Leader to manage a nationally-focused team with a customer-centric mindset. The role blends hands-on operations with team leadership, driving growth, retention, and profitability while supporting the Brightness of Future program.

You will develop and lead the team, encourage psychological safety, and balance autonomous work with collaborative projects in a fast-moving travel environment.

Qualifications

• Minimum 3 years previous leadership experience in a customer facing role.
• Extensive travel or MICE industry experience.

Responsibilities

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Supporting continual improvement and excellence in service.
• Fostering a collaborative and productive team culture.
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios.
• Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
• Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.

Skills

Leadership

Customer-facing

Strategic planning

Negotiation

Emotional intelligence

Business acumen

People development

Job description

Flight Centre Travel Group in Melbourne seeks a Group Travel Team Leader to manage a nationally-focused team with a customer-centric mindset. The role blends hands-on operations with team leadership, driving growth, retention, and profitability while supporting the Brightness of Future program.

You will develop and lead the team, encourage psychological safety, and balance autonomous work with collaborative projects in a fast-moving travel environment.