Group Travel Team Leader — Hybrid, $130K+ OTE

Flight Centre Travel Group; Sydney; Hybrid; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Staff Discounts

Travel Discounts

Health Insurance Discounts

Employee Assistance Program

Career opportunities

Job summary

Flight Centre Travel Group is seeking a Group Travel Team Leader for North Sydney, NSW. This role blends hands-on leadership with operational duties to drive customer outcomes, growth, and profitability for the group travel team nationally.

You will mentor and develop a high-performing team, foster a collaborative culture, and lead strategic partnerships including new business opportunities and incumbent growth across the region.

Qualifications

• Extensive travel or MICE industry experience.
• Minimum 3 years previous leadership experience in a customer facing role.
• Drive and ambition to achieve and exceed goals.
• Superior presentation and negotiation skills.
• Excellent Time Management & communication skills.
• The ability to encourages and support the development of team members.
• A high degree of emotional intelligence.
• Sound business acumen.

Responsibilities

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Supporting continual improvement and excellence in service.
• Fostering a collaborative and productive team culture.
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios.
• Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
• Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.

Skills

Travel industry experience

Leadership experience

Customer facing

Presentation skills

Negotiation skills

Time management

Emotional intelligence

Job description

Flight Centre Travel Group is seeking a Group Travel Team Leader for North Sydney, NSW. This role blends hands-on leadership with operational duties to drive customer outcomes, growth, and profitability for the group travel team nationally.

You will mentor and develop a high-performing team, foster a collaborative culture, and lead strategic partnerships including new business opportunities and incumbent growth across the region.