Group Travel Team Leader

Flight Centre Travel Group; Melbourne; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Great Place To Work Australia

Staff Discounts

Travel Discounts

Brightness of Future

Corporate Health Discounts

Mental Health Support

Social and events

Giving Back and volunteering

Sustainability initiatives

Reconciliation Action Plan support

Job summary

Flight Centre Travel Group Australia is seeking a Group Travel Team Leader to guide a high-performing, customer-centric team in Melbourne. You will drive customer retention, growth, and profitability while balancing hands-on operations with leadership responsibilities.

You will develop talent, foster psychological safety, and coach Travel Managers on strategy, partnerships, and service excellence to achieve business goals within a fast-moving travel landscape.

Qualifications

• Minimum 3 years previous leadership experience in a customer facing role.
• Extensive travel or MICE industry experience.

Responsibilities

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Support continual improvement and excellence in service.
• Foster a collaborative and productive team culture.
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios.
• Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
• Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.

Skills

Leadership

Customer facing

Emotional intelligence

Business acumen

Presentation skills

Negotiation skills

Team development

Job description

As Group Travel Team Leader you will lead with a customer-centric mindset, maintaining measured commercial and business sense that drives successful customer and business-related outcomes and goals. As part of the wider Group Travel team, you will be accountable for relationship management and customer retention, growth, and profitability.

This role is a blend of hands-on operational and team leadership responsibilities.

You will always demonstrate a culture of support, psychological safety, and success for your team. You will be instrumental in their development and performance, including assisting them on their pathway to their Brightness of Future (BOF).

You are an organised individual; you can work autonomously and collaboratively on fast moving projects and balance that seamlessly with living the Flight Centre Travel Group (FCTG) & FCM Meetings & Events (FCM M&E) DNA.

You will be responsible for:

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Supporting continual improvement and excellence in service
• Fostering a collaborative and productive team culture.
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
• Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
• Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.

You will have:

• Extensive travel or MICE industry experience
• Minimum 3 years previous leadership experience in a customer facing role
• Drive and ambition to achieve and exceed goals
• Superior presentation and negotiation skills
• The ability to encourages and support the development of team members
• A high degree of emotional intelligence
• Sound business acumen

What’s In It For You?

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
• Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health:Support and Employee Assistance Program for staff and family
• Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences(Bangkok in 2026, Sydney in 2027)
• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.