Group Travel Team Leader: Lead MICE Growth & Client Success

FCM Travel - Flight Centre Travel Group

North Sydney

On-site

AUD 117,000 - 143,000

Full time

3 days ago

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Benefits offered by this job

Staff Discounts

Travel Discounts

Career Opportunities

Health Discounts

Mental Health Support

Social Events

Community Giving

Sustainability Commitment

Cultural Leave

Job summary

Flight Centre Travel Group is seeking a Group Travel Team Leader in Australia. You will drive customer-focused outcomes and responsible for relationship management, retention, growth and profitability within the Group Travel team.

The role blends hands-on operations with team leadership, supporting development and performance, and aligning with the company's DNA across Flight Centre Travel Group Australia and FC M Meetings & Events.

Qualifications

Extensive travel or MICE industry experience.
Minimum 3 years leadership experience in a customer-facing role.
Strong presentation and negotiation skills.
Ability to coach and develop team members.
High emotional intelligence and sound business acumen.

Responsibilities

Contribute to the group travel team's overall performance, growth and development nationally.
Support continual improvement and service excellence.
Foster a collaborative and productive team culture.
Assess, troubleshoot and provide solutions to various customer scenarios.
Maximise productivity of Travel Managers and project teams via training and operational support.
Lead customer partnerships through strategic planning, new business conversion and growth.