Group Travel Team Lead & Growth Champion

Flight Centre Travel Group; Melbourne; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Great Place To Work Australia

Staff Discounts

Travel Discounts

Brightness of Future

Corporate Health Discounts

Mental Health Support

Social and events

Giving Back and volunteering

Sustainability initiatives

Reconciliation Action Plan support

Job summary

Flight Centre Travel Group Australia is seeking a Group Travel Team Leader to guide a high-performing, customer-centric team in Melbourne. You will drive customer retention, growth, and profitability while balancing hands-on operations with leadership responsibilities.

You will develop talent, foster psychological safety, and coach Travel Managers on strategy, partnerships, and service excellence to achieve business goals within a fast-moving travel landscape.

Qualifications

• Minimum 3 years previous leadership experience in a customer facing role.
• Extensive travel or MICE industry experience.

Responsibilities

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Support continual improvement and excellence in service.
• Foster a collaborative and productive team culture.
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios.
• Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
• Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.

Skills

Leadership

Customer facing

Emotional intelligence

Business acumen

Presentation skills

Negotiation skills

Team development

Job description

Flight Centre Travel Group Australia is seeking a Group Travel Team Leader to guide a high-performing, customer-centric team in Melbourne. You will drive customer retention, growth, and profitability while balancing hands-on operations with leadership responsibilities.

You will develop talent, foster psychological safety, and coach Travel Managers on strategy, partnerships, and service excellence to achieve business goals within a fast-moving travel landscape.