Group Travel Team Lead: Growth, Mentorship & Partnerships

Flight Centre Travel Group; North Sydney; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

Brightness of Future

Health discounts

Awards & events

Job summary

Flight Centre Travel Group in Australia seeks a Group Travel Team Leader to steer performance with a customer-centric mindset, balancing hands-on operations with strong leadership. You will manage relationships, drive retention, growth, and profitability across the national group travel team.

You will foster a culture of support, psychological safety, and success, developing your team and guiding them on their Brightness of Future pathway while collaborating on fast-moving projects.

Qualifications

• Extensive travel or MICE industry experience.
• Minimum 3 years leadership in a customer facing role.
• Superior presentation and negotiation skills.
• High emotional intelligence and strong business acumen.

Responsibilities

• Lead the group travel team to drive performance and growth.
• Oversee relationship management and customer retention.
• Foster a collaborative team culture and support development.
• Organise and balance hands-on operations with team leadership.
• Drive strategic partnerships and new business opportunities.

Skills

Leadership experience

Customer-facing

Negotiation

Emotional intelligence

Strategic planning

Job description

Flight Centre Travel Group in Australia seeks a Group Travel Team Leader to steer performance with a customer-centric mindset, balancing hands-on operations with strong leadership. You will manage relationships, drive retention, growth, and profitability across the national group travel team.

You will foster a culture of support, psychological safety, and success, developing your team and guiding them on their Brightness of Future pathway while collaborating on fast-moving projects.