Senior General Manager — Premium, High-Volume Venue

JRM Hospitality; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Superannuation

Job summary

JRM Hospitality in Sydney’s Eastern Suburbs is seeking a General Manager / Venue Manager to lead a premium front-of-house operation. You will drive service standards, staff performance and guest experiences in a busy, high-volume setting.

This senior role requires decisive leadership, the ability to anticipate bottlenecks, and ensure consistency whether owners are present. Salary up to $110K + Super DOE and a long-term leadership path are on offer.

Qualifications

• Experience leading high-volume hospitality venues
• Proven staff coaching and accountability
• Commercial understanding of labour, wages, productivity and wastage

Responsibilities

• Lead and orchestrate high-volume front-of-house service
• Maintain polished, attentive service during peak periods
• Direct staff and reallocate resources as needed
• Build relationships with regular guests and deliver personalised hospitality
• Handle complaints and service recovery confidently
• Coach staff during service and address issues immediately
• Develop supervisors and future leaders
• Manage rostering, labour, productivity and staffing levels
• Drive sales, table utilisation and operational efficiency
• Maintain discipline and consistent standards across the venue
• Identify and resolve issues without owner direction

Job description

JRM Hospitality in Sydney’s Eastern Suburbs is seeking a General Manager / Venue Manager to lead a premium front-of-house operation. You will drive service standards, staff performance and guest experiences in a busy, high-volume setting.

This senior role requires decisive leadership, the ability to anticipate bottlenecks, and ensure consistency whether owners are present. Salary up to $110K + Super DOE and a long-term leadership path are on offer.