General Manager

JRM Hospitality; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Superannuation

Job summary

JRM Hospitality in Sydney’s Eastern Suburbs is seeking a General Manager / Venue Manager to lead a premium front-of-house operation. You will drive service standards, staff performance and guest experiences in a busy, high-volume setting.

This senior role requires decisive leadership, the ability to anticipate bottlenecks, and ensure consistency whether owners are present. Salary up to $110K + Super DOE and a long-term leadership path are on offer.

Qualifications

• Experience leading high-volume hospitality venues
• Proven staff coaching and accountability
• Commercial understanding of labour, wages, productivity and wastage

Responsibilities

• Lead and orchestrate high-volume front-of-house service
• Maintain polished, attentive service during peak periods
• Direct staff and reallocate resources as needed
• Build relationships with regular guests and deliver personalised hospitality
• Handle complaints and service recovery confidently
• Coach staff during service and address issues immediately
• Develop supervisors and future leaders
• Manage rostering, labour, productivity and staffing levels
• Drive sales, table utilisation and operational efficiency
• Maintain discipline and consistent standards across the venue
• Identify and resolve issues without owner direction

Job description

General Manager / Venue Manager - Premium Hospitality Venue

Eastern Suburbs, Sydney | $90K $110k + Super DOE

An established and highly regarded hospitality venue in Sydney's Eastern Suburbs is seeking an exceptional General Manager / Venue Manager to lead its front-of-house operation.

This is a senior leadership role within a busy, premium venue with a loyal local following and a strong reputation for genuine hospitality.

We are not simply looking for someone who can manage a roster, complete administration or work hard on the floor. We need a hospitality operator who can command the entire venue, anticipate what is happening across service and maintain exceptional standards without relying on ownership being present.

The Role

You will lead the day-to-day front-of-house operation, ensuring service remains polished, efficient and highly attentive through demanding, high-volume periods.

You will naturally see the whole room - noticing guests waiting for attention, tables needing clearing, food or beverages being delayed, sections falling behind and bottlenecks developing before they become problems.

Rather than becoming absorbed in one task or section, you will constantly reprioritise and direct the team where they are needed most.

Responsibilities include:

• Leading and orchestrating high-volume service
• Maintaining exceptional customer service across the entire venue
• Directing staff and reallocating resources during busy periods
• Building relationships with regular guests and delivering personalised hospitality
• Handling complaints and service recovery confidently
• Coaching staff during service and addressing poor standards immediately
• Developing supervisors and future leaders
• Managing rostering, labour, productivity and staffing levels
• Driving sales, table utilisation and operational efficiency
• Maintaining discipline, accountability and consistent standards
• Identifying and resolving issues without waiting for ownership direction

About You

You may currently be a General Manager, Venue Manager, strong Restaurant Manager or exceptional Assistant General Manager ready to step up.

More important than your current title is your ability to lead a busy hospitality operation.

You will bring:

• Strong experience within a high-volume restaurant, premium café, hotel or quality hospitality group
• Exceptional floor awareness and service instincts
• The ability to direct a team rather than trying to personally complete every task
• Strong customer recognition and relationship-building skills
• Calm, decisive leadership under pressure
• Proven staff training, coaching and accountability
• Commercial understanding across labour, wages, productivity, sales and wastage
• A proactive, ownership-focused approach

The Opportunity

The ultimate measure of success is simple:

The venue should operate to the same standard whether the owners are physically present or not.

Service, pace, attention, discipline and hospitality should remain consistent because you are leading the operation.

This is an opportunity to become an important long-term leader within an established hospitality business and take genuine ownership of its day-to-day performance.

Salary: up to $110K + Super, dependent on experience

If you are a highly capable hospitality manager who notices the details others miss and genuinely understands what exceptional service looks like, we would like to hear from you.