Front Office Manager

Pagoda Resort and Spa; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Pagoda Resort & Spa in Perth, Western Australia, is seeking a hands-on Front Office Manager to lead the Reception, Concierge and Night Audit teams, ensuring smooth daily operations and exceptional guest experiences.

The role requires strong operational knowledge, commercial awareness and the ability to drive revenue through channel management and accurate financial controls, with a hands-on leadership style in a busy hotel environment.

Qualifications

• Must have prior Front Office Manager or senior hotel management experience.
• Advanced OPERA Cloud knowledge is essential.
• Strong understanding of hotel revenue management and OTA distribution.
• Experience with accounts receivable, invoices and financial controls.
• Proven leadership, rostering and budgeting capabilities.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Lead, manage and develop the Front Office, Concierge and Night Audit teams.
• Oversee daily operations and maintain high guest service standards.
• Manage OPERA Cloud PMS, ensuring accurate reservations, room allocations, billing and reporting.
• Manage room rates, occupancy, ADR, RevPAR and revenue optimisation.
• Oversee Levart Channel Manager, online travel agencies and distribution channels.
• Maintain accurate accounts receivable records and ensure outstanding accounts are followed up.
• Reconcile OTA commissions, investigate discrepancies and follow up outstanding credits.
• Manage departmental rosters, manpower forecasts and labour costs within approved budgets.
• Monitor financial controls, cashiering, guest accounts and departmental expenditure.
• Prepare operational and revenue reports and work closely with all hotel departments.

Skills

OPERA Cloud

Front Office management

Revenue management

Budgeting

Staff leadership

Tools

Levart Channel Manager

Job description

Reporting directly to the Hotel Manager, you will oversee Reception, Concierge and Night Audit, ensuring efficient daily operations, strong team leadership, financial accountability and exceptional guest experiences. This is a hands‑on management position requiring strong operational knowledge, commercial awareness and the ability to lead a team in a busy hotel environment.

Key responsibilities

Lead, manage and develop the Front Office, Concierge and Night Audit teams.

Oversee daily operations and maintain high guest service standards.

Manage OPERA Cloud PMS, ensuring accurate reservations, room allocations, billing and reporting.

Manage room rates, occupancy, ADR, RevPAR and revenue optimisation.

Oversee Levart Channel Manager, online travel agencies and distribution channels.

Maintain accurate accounts receivable records and ensure outstanding accounts are followed up.

Reconcile OTA commissions, investigate discrepancies and follow up outstanding credits.

Manage departmental rosters, manpower forecasts and labour costs within approved budgets.

Monitor financial controls, cashiering, guest accounts and departmental expenditure.

Prepare operational and revenue reports and work closely with all hotel departments.

About you

Previous experience as a Front Office Manager or in a similar senior hotel management role.

Advanced working knowledge and practical experience with OPERA Cloud – essential.

Strong understanding of hotel revenue management and online distribution channels.

Experience with accounts receivable, OTA commission reconciliation and financial controls.

Proven staff leadership, rostering and budget management capabilities.

Excellent communication, organisational and problem-solving skills.

A hands‑on approach with a strong commitment to guest satisfaction and operational excellence.

About us

Located on the banks of Perth's beautiful Swan River, Pagoda Resort & Spa is a 4½-star international hotel featuring 101 guest rooms. We offer a unique selection of self‑contained studios, as well as one‑and two‑bedroom apartments – all with spas – and a variety of views overlooking the river, parklands and our beautifully landscaped poolside gardens.

An opportunity to join an established 4½-star hotel in a beautiful riverside location.

A senior management position with genuine operational responsibility.

Competitive remuneration commensurate with experience.