Front Office Manager — Flexible Work Options

IHG; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Birthday Leave

Enhanced Parental Leave Benefits

Flexible Work Options

Proactive Health and Wellbeing Days

Ongoing Learning and Development

Job summary

Holiday Inn West Perth is seeking an experienced Front Office Manager to lead our front desk team and deliver outstanding guest experiences in a fast-paced hotel environment. You will coach staff, manage operations, uphold IHG brand standards, and drive occupancy and revenue through upselling while ensuring safety and compliance.

This is a hands-on leadership role requiring a customer-first mindset and strong communication.

Qualifications

• Minimum 3 years' experience in hotel guest services.
• At least 2 years' experience in a supervisory or management position within hospitality.
• Degree in Hospitality, Business, or a related discipline (preferred).
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal skills with a guest-first mindset.
• Strong operational, organisational, and problem-solving abilities.
• Experience managing service standards, guest relations, and revenue opportunities.

Responsibilities

• Lead daily front office operations and managing staffing requirements to ensure seamless service delivery.
• Coaching, mentoring, and developing team members to drive engagement and performance.
• Maintaining compliance with hotel policies, brand standards, operational procedures, and legislative requirements.
• Conducting training on SOPs, systems, service excellence, safety procedures, and IHG standards.
• Managing guest feedback and resolving concerns professionally to ensure exceptional guest satisfaction.
• Delivering a high standard of IHG One Rewards programme execution and guest recognition.
• Supporting labour management, budgeting, forecasting, and financial reporting activities.
• Overseeing night audit processes and ensuring billing accuracy and compliance.
• Driving occupancy and revenue growth through effective upselling and conversion of walk-in business.
• Supporting workplace safety initiatives & emergency procedures
• Maintaining compliance with all OH&S requirements and IHG brand standards.

Skills

Leadership

Coaching

Team development

Communication

Guest-first mindset

Problem-solving

Organisational skills

Revenue opportunities

Staffing management

Education

Bachelor's degree in Hospitality or Business

Job description

Holiday Inn West Perth is seeking an experienced Front Office Manager to lead our front desk team and deliver outstanding guest experiences in a fast-paced hotel environment. You will coach staff, manage operations, uphold IHG brand standards, and drive occupancy and revenue through upselling while ensuring safety and compliance.

This is a hands-on leadership role requiring a customer-first mindset and strong communication.