Front Office Manager: Lead Guest Experience & Revenue

Holiday Inn West Perth; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Enhanced Parental Leave

Flexible Work Options

Health & Wellbeing Days

Learning & Development

Discounted Accommodation Worldwide

Job summary

Holiday Inn West Perth is seeking an experienced Front Office Manager to lead the front office team and deliver exceptional guest experiences from arrival to departure. You will drive staff performance, ensure compliance with IHG standards, and contribute to revenue growth and guest satisfaction.

The role requires leadership, strong communication, and a proactive approach to service excellence in a dynamic hotel setting. A WA manual driver's license and relevant certifications are expected.

Qualifications

• Minimum 3 years in hotel guest services.
• At least 2 years in a supervisory/management role in hospitality.
• Degree in Hospitality, Business, or related discipline preferred.
• Strong leadership, coaching and team development skills.
• Excellent communication and guest-focused interpersonal skills.
• Strong operational, organizational and problem-solving abilities.

Responsibilities

• Lead daily front office operations and staffing to ensure seamless service.
• Coach, mentor and develop team members to drive engagement.
• Ensure compliance with hotel policies, brand standards and procedures.
• Train on SOPs, systems, service excellence, safety and IHG standards.
• Manage guest feedback and resolve concerns to maintain satisfaction.
• Deliver high-standard IHG One Rewards execution and guest recognition.
• Support labour planning, budgeting, forecasting and financial reporting.
• Oversee night audit processes and billing accuracy.
• Drive occupancy and revenue growth through upselling and conversions.
• Support workplace safety initiatives and emergency procedures.
• Maintain OH&S compliance and brand standards.

Skills

Front Office Management

Team Leadership

Guest Service

Revenue Management

Education

Bachelor's in Hospitality

Tools

PMS systems

Job description

Holiday Inn West Perth is seeking an experienced Front Office Manager to lead the front office team and deliver exceptional guest experiences from arrival to departure. You will drive staff performance, ensure compliance with IHG standards, and contribute to revenue growth and guest satisfaction.

The role requires leadership, strong communication, and a proactive approach to service excellence in a dynamic hotel setting. A WA manual driver's license and relevant certifications are expected.