Senior Forward-Deployed PM for AI Concierge

Lorikeet; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Biannual company trips to Hawaii

Flexible working hours

Paid two-day work trial

Job summary

Lorikeet, Sydney-based, seeks a Senior Forward Deployed Product Manager to lead strategic deployments for top customers. You’ll drive the lifecycle from implementation to expansion, collaborating with Forward Deployed Engineers and executive sponsors to deliver real business impact in highly regulated environments.

You will shape product direction with customer evidence, grow usage under contract, and deploy improvements across Concierge with limited reliance on engineers for changes.

Qualifications

• 6+ years owning high-stakes customer outcomes.
• Built trusted executive relationships at enterprise customers.
• Experience at a startup or scale-up and building processes.
• Deployed AI products with measurable outcomes.
• Able to read API docs and usage data to diagnose issues.
• Built teams or systems that improve delivery or support.

Responsibilities

• Lead deployments for largest customers, aligning executives and engineers on priorities and success.
• Own strategic accounts after launch, including performance, usage, retention and growth.
• Investigate improvements, build and deploy fixes into production with direction from the Forward Deployed Engineer.
• Identify new use cases with customer executives and build a business case for expansion.
• Navigate procurement, security and legal reviews for deployments.
• Coach FDPMs and turn learnings into playbooks and tools.
• Bring customer-backed problems to Product and ensure they ship.

Skills

Account leadership

Executive relationships

Startup experience

AI product experience

APIs & data analysis

Tools

Claude Code

Coach

Job description

Lorikeet, Sydney-based, seeks a Senior Forward Deployed Product Manager to lead strategic deployments for top customers. You’ll drive the lifecycle from implementation to expansion, collaborating with Forward Deployed Engineers and executive sponsors to deliver real business impact in highly regulated environments.

You will shape product direction with customer evidence, grow usage under contract, and deploy improvements across Concierge with limited reliance on engineers for changes.