AI-Driven Forward Deployed Product Manager

Lorikeet; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hours

Biannual company trips to Hawaii

Job summary

Lorikeet is redefining high-volume, regulated support with AI-powered Concierge. As Forward Deployed Product Manager, you’ll own growth accounts from launch, drive adoption, and uncover expansion opportunities while teaching customers to maximize value without heavy engineering dependency.

You’ll work across channels and systems, guiding deployment planning with engineers and translating customer needs into measurable product outcomes.

Qualifications

• 2+ years owning customer outcomes in account management, customer success, consulting or operations.
• Experience building AI-powered products and talking about what worked and what didn’t.
• Ability to read API docs, conversation logs and usage data to diagnose issues and drive improvements.

Responsibilities

• Lead deployments for customers, aligning teams on priorities and success metrics.
• Own a portfolio of growth accounts post-launch, monitor Concierge usage, retention and expansion.
• Investigate where Concierge can improve and deploy fixes into production with the Forward Deployed Engineer.
• Educate customer teams to build, test and improve Concierge themselves for faster value realization.
• Identify next use cases and present expansion opportunities backed by customer evidence.
• Convey customer problems to Product and shepherd them to successful shipping.

Skills

Account ownership

Customer outcomes

Startup experience

AI product experience

Data-driven decisions

Job description

Lorikeet is redefining high-volume, regulated support with AI-powered Concierge. As Forward Deployed Product Manager, you’ll own growth accounts from launch, drive adoption, and uncover expansion opportunities while teaching customers to maximize value without heavy engineering dependency.

You’ll work across channels and systems, guiding deployment planning with engineers and translating customer needs into measurable product outcomes.