Senior Enterprise Services Director - Canberra (Hybrid)

Kinetic IT; Canberra; Sur place; AUD 180 000 - 260 000; Plein temps

Résumé du poste

Kinetic IT is seeking an experienced Service Director to lead a large enterprise account from Canberra. You will own service delivery, commercial obligations and financial performance across contracted and project-based services, driving outcomes for a high-profile government/enterprise environment.

You will cultivate senior stakeholder relationships, navigate complex governance and escalations, and identify growth opportunities while upholding our values around quality, safety and compliance.

Qualifications

• Proven experience leading IT service delivery across a complex enterprise account within an MSP/outsourcing environment.
• Strong commercial, financial and contractual management capability.
• Experience managing senior customer, procurement and commercial relationships.
• Ability to navigate complex stakeholder environments, commercial negotiations and escalations.
• Customer-focused mindset with commercial discipline and growth orientation.
• Collaborative leadership style connecting teams, customers and strategic partners.
• Australian Citizenship with an AGSVA Security Clearance is required.

Responsabilités

• Provide strategic leadership across contracted and project-based services.
• Strengthen senior customer relationships and maintain trusted partnerships.
• Lead commercial governance, profitability and financial performance.
• Manage contractual obligations and operational and commercial risk.
• Navigate complex stakeholder environments, governance and escalations with confidence.
• Identify opportunities for account growth, innovation and service expansion.
• Collaborate with leaders and subject matter experts across other accounts and business functions.
• Champion company values, quality, safety, security and compliance requirements.

Connaissances

Strategic leadership

Commercial management

Stakeholder management

People leadership

Security clearance

Description du poste

Kinetic IT is seeking an experienced Service Director to lead a large enterprise account from Canberra. You will own service delivery, commercial obligations and financial performance across contracted and project-based services, driving outcomes for a high-profile government/enterprise environment.

You will cultivate senior stakeholder relationships, navigate complex governance and escalations, and identify growth opportunities while upholding our values around quality, safety and compliance.