Senior Enterprise SCADA Support Engineer – Critical Ops

AVEVA; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

AVEVA is seeking a Senior Enterprise SCADA Technical Support Engineer to join our global support organisation. You will help customers operate, maintain, and expand mission-critical SCADA environments across energy, utilities, pipelines, water, and industrial infrastructure sectors.

This role provides advanced technical support for AVEVA Enterprise SCADA (OASyS) deployments and collaborates with engineering, product development, and project teams to resolve complex challenges.

Qualifications

• Experience supporting enterprise-scale SCADA, industrial automation, or OT environments.
• Deep understanding of SCADA/HMI architectures, high availability and mission-critical operations.
• Experience troubleshooting Windows Server environments, networking, and distributed systems.
• Experience with Hyper-V administration and backup tasks.
• Strong SQL Server knowledge and performance analysis.
• Experience with diagnostics, scripting or development using C#, VB.NET, C++, or similar.
• Excellent customer-facing communication and stakeholder management.

Responsibilities

• Resolve complex software, system, integration, and performance issues in enterprise SCADA environments.
• Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical incidents.
• Support installations, upgrades, migrations, commissioning activities, and system expansions.
• Troubleshoot SCADA applications, HMIs, alarms, real-time databases, historian integrations, and communications infrastructure.
• Collaborate with Product Development to validate defects and test fixes.
• Create knowledge base content, troubleshooting guides, and best-practice documentation.
• Act as a trusted technical advisor to customers operating critical infrastructure.
• Occasionally travel to client sites.

Skills

SCADA support

OT environments

Customer-facing

Problem-solving

Global collaboration

Travel readiness

Tools

Microsoft Hyper-V

SQL Server

Windows Server

Networking

C#/VB.NET/C++

Job description

AVEVA is seeking a Senior Enterprise SCADA Technical Support Engineer to join our global support organisation. You will help customers operate, maintain, and expand mission-critical SCADA environments across energy, utilities, pipelines, water, and industrial infrastructure sectors.

This role provides advanced technical support for AVEVA Enterprise SCADA (OASyS) deployments and collaborates with engineering, product development, and project teams to resolve complex challenges.