Insurance Client Support Specialist (Hybrid)

Marsh; Sydney; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

Marsh is seeking an entry-level Client Operations professional to support administration and technical documentation throughout the insurance life cycle.

Based in either Sydney or Melbourne with a minimum three days a week in the office, this hybrid role emphasizes accuracy, timely processing, and learning through training The role focuses on standardizing processes, entering correct information into Marsh IT applications, and assisting in upskilling operations colleagues with product and client

Qualifications

• High School Certificate or equivalent.
• Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
• Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

Responsibilities

• Ensures timely and accurate production/processing of complex documents/information (including report preparation)
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships
• Adheres to Company policies and performance standards
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives

Skills

Analytical skills

Negotiation skills

Written & verbal communication

Education

High School Certificate

Tools

Microsoft Office Suite

Job description

Marsh is seeking an entry-level Client Operations professional to support administration and technical documentation throughout the insurance life cycle.

Based in either Sydney or Melbourne with a minimum three days a week in the office, this hybrid role emphasizes accuracy, timely processing, and learning through training The role focuses on standardizing processes, entering correct information into Marsh IT applications, and assisting in upskilling operations colleagues with product and client