Senior Enrolment Services Lead – Student Experience

University of Sydney; Darlington; On-site; AUD 163,000 - 190,000; Full time

Job summary

The University of Sydney invites applications for a Senior Manager, Enrolment Services within Student Services. You will lead the Enrolment Services team, align resources, and oversee enrolment operations across the student lifecycle to ensure high-quality service and a positive team culture.

Reporting to the Director, you will drive strategic initiatives, improvements, and provide insights on performance, risks, and opportunities while collaborating with senior stakeholders and the broader

Qualifications

• Proven senior management experience leading large service delivery teams.
• Experience in student administration or student services with student experience focus.
• Knowledge of workforce planning, performance management and HR matters.

Responsibilities

• Work closely with the Director, Student Services and senior stakeholders.
• Lead the Enrolment Services team and align resources to deliver high-quality services.
• Oversee operational planning and delivery across the student lifecycle.
• Drive continuous improvement of enrolment systems, processes and services.
• Provide strategic advice on enrolment services, performance, risks and opportunities.

Skills

Senior management

Team leadership

Student services understanding

ServiceNow experience

Workforce planning

Financial management

HR matters handling

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

The University of Sydney invites applications for a Senior Manager, Enrolment Services within Student Services. You will lead the Enrolment Services team, align resources, and oversee enrolment operations across the student lifecycle to ensure high-quality service and a positive team culture.

Reporting to the Director, you will drive strategic initiatives, improvements, and provide insights on performance, risks, and opportunities while collaborating with senior stakeholders and the broader