Senior Engagement Advisor Content Development

Country Fire Authority; City of Melbourne; Hybrid; AUD 105,000 - 128,000; Full time

Benefits offered by this job

Hybrid work options

Health & wellbeing programs

Staff discounts

Job summary

Country Fire Authority seeks an experienced Senior Engagement Advisor - Content Development to provide strategic leadership in creating community preparedness and fire safety content across Victoria. You will lead content strategy, message development and audience-centred communication, collaborating with subject matter experts and external partners to deliver high-quality content.

You will manage content projects end-to-end, ensuring accessibility, evidence-based messaging and alignment with

Qualifications

• Extensive experience in content development, strategic communications frameworks and governance.
• Experience applying audience-centred approaches to influence community awareness and action.
• Writing, editing and content development across digital, print and campaigns; plain language and accessible content.
• Collaborative translation of complex information into clear, compelling content with stakeholders.
• Knowledge of content production processes including photography, video, design and publication workflows.

Responsibilities

• Lead end-to-end content projects from concept through to production and delivery.
• Coordinate with external suppliers and creatives to produce high-quality content across channels.
• Advise on content strategy, messaging and audience-centred approaches aligned with CFA priorities.

Skills

Content development

Strategic communications

Behavior change

Editing/writing

Stakeholder engagement

Content production

Adobe Creative Suite

Education

Tertiary qualifications in communications

Tools

Adobe Creative Suite

Job description

Location | HQ Burwood East (WFH options available) Full Time | Fixed Term (ending 13.7.2027) PTA 5 | $116,655 pa plus 12% superannuation CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day. Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on. We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve. To learn more about who we are and the work we do, visit our About Us page.

About the Role

CFA is seeking an experienced Senior Engagement Advisor - Content Development to provide strategic leadership and subject matter expertise in the development of community preparedness, fire safety and behaviour change communications content. In this fixed term role, you will help shape how CFA communicates important fire safety information to communities across Victoria. You will lead the development and continuous improvement of key fire safety messages, ensuring content is evidence-based, community-centred, accessible, consistent and aligned with CFA's strategic priorities. You will provide advice on content strategy, message development and audience-centred communication, working closely with subject matter experts, operations, external agencies and communication specialists. A key focus of the role will be leading content development projects from concept through to production. This includes developing creative briefs, managing external suppliers and coordinating graphic designers, photographers and videographers to deliver high-quality content across a range of channels and audiences. You will also play an important role in ensuring CFA's fire safety messages remain relevant, effective and responsive to changing community needs, emerging evidence and organisational priorities. The successful candidate will have access to a CFA pool car for travel and after-hours work.

About you

You are an experienced communications or content professional who combines strategic thinking with strong creative and delivery capability. You understand how to translate complex information into clear, engaging and accessible content that resonates with diverse audiences.

• Extensive experience in content development, strategic communications, including the establishment of governance processes, communication frameworks and content standards.
• Strong understanding of behaviour change communication principles and experience applying audience-centred approaches to influence community awareness, preparedness and action.
• Exceptional writing, editing and content development skills, including experience producing content across digital, print and campaign channels, writing for the web, applying plain language principles and developing accessible content for diverse audiences.
• The ability to work collaboratively with subject matter experts and operational stakeholders to translate complex information into clear and compelling content.
• Sound understanding of content production processes, including photography, video production, design, approvals and publication workflows. Knowledge of Adobe Creative Suite is desirable.
• Experience leading end-to-end content projects and managing creative suppliers and production partners.
• Strong judgement, attention to detail and the ability to balance evidence, community needs and organisational priorities.
• Highly developed stakeholder engagement, influencing and communication skills.

Tertiary qualifications in communication, public safety marketing, digital media, community engagement or related discipline will be highly regarded. A detailed position description is attached. We welcome applications from regionally based candidates, and flexible remote working arrangements will be considered for the successful applicant.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Applications close: 11:59pm 4 October 2026.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]