Program Support Officer

Careers; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Health and wellbeing programs

Job summary

Country Fire Authority (CFA) is seeking a Program Support Officer to provide essential administrative and coordination support to the Training Design & Development team. You will help ensure learning materials are developed, quality-assured and delivered, coordinating schedules, records and logistics with a strong eye for detail.

The role involves supporting learning systems, preparing high-quality documents, and building relationships with stakeholders across CFA.

Qualifications

• Analytical skills to scope and implement learning initiatives.
• Ability to draft standard documents, correspondence and reports.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and databases.

Responsibilities

• Coordinate schedules, meetings, resources and logistics.
• Maintain accurate records and systems; prepare reports and presentations.
• Provide admin support for learning and student management systems; assist with data processing.
• Build effective relationships with internal and external stakeholders.

Skills

Analytical skills

Administration

Drafting documents

Communication

MS Office

Tools

Databases

Job description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.To learn more about who we are and the work we do, visit our About Us page.About the RoleThe Program Support Officer provides essential administrative and coordination support to CFA's Training Design & Development (TD&D) team, helping ensure operational learning and training materials are developed, quality-assured and delivered effectively.Working closely with Coordinators and Learning Designers, you will coordinate schedules, meetings, resources and logistics, maintain accurate records and systems, and support the preparation of high-quality documents, reports, presentations and correspondence.You will also provide administrative support for CFA's learning and student management systems, coordinate consultation activities, undertake research and data processing, and build effective relationships with internal and external stakeholders.This is a varied role suited to someone who is highly organised, detail-focused and confident managing competing priorities while providing responsive and professional support.About youAnalytical skills, including demonstrated ability to scope and implement new learning and development initiatives, processes and systems.Relevant administration skills and experience. Ability to draft standard documents, correspondence and reports to a professional standard.Demonstrated attention to detail, thoroughness and accuracy when accomplishing a taskExcellent communication and interpersonal skills and an ability to build good working relationships with key stakeholders.Ability to work proactively, with minimal supervision and direction.Ability to work effectively as a member of a team.Excellent computer literacy skills (including MS Office and databases), with knowledge of financial systems an advantage.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Health Ready programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.Pre-employment ChecksOffers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.Applications close: 11:59pm 14th October 2026What to expect from our recruitment processCFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail] Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]