Senior Dynamics 365 CRM BA — Remote/WFH + Sydney

Bluefin Resources Pty; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Bluefin Resources Pty is seeking a Senior Business Analyst / Functional Consultant for Dynamics 365 CRM in Sydney with remote/WFH flexibility. You will bridge business needs and technology, shaping the platform through end-to-end BA work, workshops and collaboration with partners to enable scale and automation.

Ideal candidates have extensive D365 CRM experience, strong stakeholder skills, and familiarity with Power Platform tools to drive design, integration and data migration across sessions

Qualifications

• 7+ years as a BA delivering complex technology change with senior ownership.
• Proven experience on Microsoft Dynamics 365 CRM (or enterprise CRM).
• Strong knowledge of D365 concepts: configuration, entities, forms, views, workflows and security.
• Experience defining requirements for APIs, integrations, data migration and non-functional needs.
• Excellent stakeholder management and cross‑team collaboration skills.
• Strong modelling, facilitation and requirements traceability abilities.

Responsibilities

• Own end-to-end business and technical analysis from discovery to go-live.
• Collaborate with stakeholders, architects, developers, testers and data teams.
• Elicit, analyse and prioritise functional, data, integration and reporting needs.
• Model current and future processes, user journeys and business rules.
• Translate needs into Dynamics 365 requirements (entities, forms, workflows).
• Run workshops, challenge assumptions and support decision making.
• Support data migration, API requirements and integration analysis.
• Define acceptance criteria and assist SIT, UAT, and go-live readiness.

Skills

Stakeholder management

Business analysis

Requirements elicitation

Process modelling

Workshop facilitation

Traceability

Data mapping

Education

Bachelor's degree in IT/Business

D365/Power Platform certification

Tools

Jira

Confluence

Azure DevOps

Visio

Miro

Power Apps

Power Automate

Power BI

Job description

Bluefin Resources Pty is seeking a Senior Business Analyst / Functional Consultant for Dynamics 365 CRM in Sydney with remote/WFH flexibility. You will bridge business needs and technology, shaping the platform through end-to-end BA work, workshops and collaboration with partners to enable scale and automation.

Ideal candidates have extensive D365 CRM experience, strong stakeholder skills, and familiarity with Power Platform tools to drive design, integration and data migration across sessions