Senior Duty Manager

Work Initiatives; North Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Immediate start + full time hours

Permanent full time opportunity

Subsidised private health insurance

Discounted hotel stays across AU, Fiji

Birthday leave

Job summary

Travel + Leisure Co is seeking a Senior Duty Manager for our Manly team. You’ll support the Front Office Manager, oversee the front desk operations, greet owners and guests, and ensure smooth day-to-day operations.

You’ll lead a team, deliver exceptional customer service, train staff, handle guest issues, and help promote the brand across Australia.

Qualifications

• Experience in Front Office supervisory role (3+ years).
• Knowledge of hotel property management systems, Opera preferred.
• Events experience highly regarded.
• Excellent communication, written and verbal.
• Detail-oriented with organized multitasking.
• Flexible roster including weekends and public holidays.

Responsibilities

• Assist Front Office Manager in managing front desk operations.
• Greet and register owners and guests.
• Provide information on local attractions.
• Lead, train and develop front office team.
• Resolve guest issues promptly.

Skills

Front Office Supervisory

Customer Service

Communication

Time Management

Team Leadership

Flexible Rostering

Tools

Opera PMS

MS Office

Job description

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME!

At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join ourManlyteam as theSenior Duty Managertoday!

How You’ll Shine

To actively contribute to this global company’s visiontoput the world on vacation, as a Senior Duty Manager you are responsible for assisting the Front Office Manager in managing the front office team and ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start + full time hours
• Permanent full time opportunity
• Subsidised private health insurance
• Discounted hotel stays across Australia, Fiji, New Zealand
• Birthday leave!

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomouslypplying.