Senior DTS Support Officer

Mineral Resources; City Of Stirling; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Leadership development programs

Health and wellbeing benefits

Discounts and deals

Job summary

Mineral Resources is seeking a Senior IT Support Specialist to act as a senior escalation point for Level 1 and Level 2 incidents across our Australian operations. You will provide hands-on technical support, coordinate service desk activities, manage lifecycle processes, and mentor junior staff to ensure professional service delivery.

Reporting to the DTS Support Supervisor, you will support desktops, laptops, printers, phones, AV and room tech, participate in lifecycle management and drive

Qualifications

• Tertiary IT qualification preferred.
• ITIL certification highly regarded.
• Experience in Service Desk and Desktop Support.
• Proven ability to resolve Level 1 & 2 issues.
• Strong customer focus and mentoring ability.
• Excellent communication and teamwork.

Responsibilities

• Provide Level 1 & 2 IT support across hardware, software, applications and user environments.
• Log, troubleshoot and resolve incidents in line with SLAs; escalate high-impact issues.
• Support desktops, laptops, printers, phones, AV equipment and meeting room tech.
• Build, deploy, maintain and repair corporate IT equipment with licensing compliance.
• Manage user provisioning, access control and onboarding/offboarding.
• Participate in lifecycle management and evaluate new technologies.
• Provide specialist escalation for complex issues and coordinate with DTS Support Officers.
• Identify and implement service improvement opportunities for the IT function.
• Mentor junior IT staff and contribute to service desk resources and procedures.
• Assist rostering, customer satisfaction monitoring and on-call rosters.

Skills

Senior IT support

Customer focus

Mentoring

Strong communication

Team leadership

Multi-site support

Education

IT-related degree

Job description

• ASX 200 Company - A dynamic global leader with cutting edge innovation
• We invest in your career, with a focus on leadership, upskilling, training and development programs
• Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with MinRes

MinRes can offer you!

• ASX 200 Company - A dynamic global leader with cutting edge innovation
• We invest in your career, with a focus on leadership, upskilling, training and development programs
• Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with MinRes

The Opportunity

Reporting to the Superintendent - DTS Support, this role acts as a senior escalation point for Level 1 and Level 2 incidents, contributing to the stability, maintenance, and continuous improvement of our IT environment. You will provide hands‑on technical support to users, coordinate service desk activities, manage lifecycle processes, and mentor junior support staff, ensuring service delivery is professional, responsive, and aligned with agreed SLAs.

Key Responsibilities

• Provide exceptional customer service while delivering hands‑on Level 1 & Level 2 IT support across hardware, software, applications, and user environments
• Log, troubleshoot, and resolve incidents in line with SLAs; escalated high‑impact issues to relevant teams or vendors
• Support desktops, laptops, printers, phones, AV equipment, meeting room technologies, and other peripheral devices
• Build, deploy, maintain, and repair corporate IT equipment, ensuring compliance with standards and licensing
• Manage user account provisioning, access control, and onboarding/offboarding processes
• Participate in hardware/software lifecycle management, including recommendations for new technologies
• Provide specialist escalation for complex issues and coordinate technical work with DTS Support Officers
• Identify, implement, and automate service improvement opportunities within the IT support function
• Contribute to IT standards, processes, and help desk resources; develop and optimise Service Desk operating procedures
• Assist with rostering, customer satisfaction monitoring, and targeted actions to improve service quality
• Travel to remote or operational sites and participate in on‑call rosters as required
• Mentor and guide junior IT support staff to enhance capability and consistency

What Is Required

• Tertiary qualification in IT or related field highly regarded
• ITIL certification highly regarded
• Established experience in Service Desk, Desktop Support or IT Support roles
• Proven experience resolving Level 1 & Level 2 technical issues across corporate IT environments
• Understanding of service delivery, SLA adherence, and multi‑site user support
• Background in supporting hardware, software, systems, and user environments across desktops, mobility, printing, and AV technologies
• Strong customer focus with the ability to lead, drive outcomes, and promote positive change
• Excellent communication skills, team orientation, and ability to mentor others
• Self‑motivated, receptive to ideas, and able to work effectively in dynamic environments

About Mineral Resources

MinRes is a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. With a focus on people and innovation, MinRes has become one of the ASX’s best-performing companies since listing in 2006.

Our headquarters at 20 Walters Drive sets a new standard for workplace wellness. World class facilities include a café, restaurant, commercial gym, crèche, daycare and health centre, including GP.

At MinRes, the future's bright. Be part of our next chapter.