Senior Digital Workplace Engineer - Intune & ServiceNow

Ac3 Australia; Melbourne; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Salary packaging

Half-day Fridays

Training opportunities

Career development

CBD location

Job summary

AC3 Australia is seeking an experienced Digital Workplace/End User Computing specialist to support end users and Customer devices under AC3 control. You will manage request intake, deployment, maintenance, and disposal while collaborating with Level 2/3 support and cyber security practices in a MSP environment.

The role offers hybrid work, a CBD Melbourne office, and benefits including health insurance, salary packaging, and professional development.

Qualifications

• Strong ITIL-based support experience.
• Experience in MSP environments.
• Security-conscious with willingness to learn.

Responsibilities

• Provide professional support and immediate solutions to end users.
• Manage request, acquisition, deployment, maintenance, utilization and disposal of End User Computing devices for AC3 and customers.
• Escalate issues with Level 2/3 support and collaborate with cyber security teams.

Skills

End user support

Stakeholder management

Escalation handling

Tools

Microsoft Intune

ServiceNow

Job description

AC3 Australia is seeking an experienced Digital Workplace/End User Computing specialist to support end users and Customer devices under AC3 control. You will manage request intake, deployment, maintenance, and disposal while collaborating with Level 2/3 support and cyber security practices in a MSP environment.

The role offers hybrid work, a CBD Melbourne office, and benefits including health insurance, salary packaging, and professional development.