Senior Digital Workplace Engineer

Ac3 Australia; Melbourne; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Salary packaging

Half-day Fridays

Training opportunities

Career development

CBD location

Job summary

AC3 Australia is seeking an experienced Digital Workplace/End User Computing specialist to support end users and Customer devices under AC3 control. You will manage request intake, deployment, maintenance, and disposal while collaborating with Level 2/3 support and cyber security practices in a MSP environment.

The role offers hybrid work, a CBD Melbourne office, and benefits including health insurance, salary packaging, and professional development.

Qualifications

• Strong ITIL-based support experience.
• Experience in MSP environments.
• Security-conscious with willingness to learn.

Responsibilities

• Provide professional support and immediate solutions to end users.
• Manage request, acquisition, deployment, maintenance, utilization and disposal of End User Computing devices for AC3 and customers.
• Escalate issues with Level 2/3 support and collaborate with cyber security teams.

Skills

End user support

Stakeholder management

Escalation handling

Tools

Microsoft Intune

ServiceNow

Job description

• IT & Telecomms
• Help Desk / Support
• Melbourne
• Permanent / Full Time

Who you’ll be working with
At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

Why join us?
What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.
We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.
We live by the AC3 way - Work Wise, Work Humble, and Work Honest.

Why this role exists

The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency. Asset Management focuses on the financial, contractual, and inventory aspect of a physical component throughout its entire life cycle.

What You Bring

As a process owner you will be responsible for providing professional support and immediate solution to end users. This will include managing and optimizing the request, acquisition, deployment, maintenance, utilization, and disposal of End user computing devices for AC3 internally and Customer devices underAC3 control. You will have strong Microsoft, Intune & ServiceNow experience working in complex security and cyber practices, preferably an MSP. You will be a team player, adept at working through issues and escalations with strong stakeholder management with Level 2/3 support.

What we offer

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month.
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
• Flexible Hybrid work options and real work life integration
• Base Salary + Super +bonus + Allowances + Benefits
• Convenient CBD location with modern offices