Senior Digital Workplace Engineer

AC3 Pty Limited; City of Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Hybrid work

Half-day Fridays

Salary packaging

Career development opportunities

Job summary

AC3 Pty Limited is seeking a process-oriented IT professional to support end-user computing devices and related lifecycle management for internal teams and customers under AC3 care. The role emphasizes strong Intune and ServiceNow skills, stakeholder communication, and a collaborative approach in a secure multi-cloud MSP environment.

The position offers flexible hybrid work arrangements and competitive benefits designed to support wellbeing and professional growth within a fast-paced technology

Qualifications

• Experience supporting end-user computing environments.
• Strong stakeholder management and escalation handling.
• Experience with Microsoft Intune and ServiceNow.

Responsibilities

• Provide professional support and immediate solutions to end users for end-user computing devices for AC3 and customers under AC3 control.
• Manage and optimize the lifecycle of devices including request, acquisition, deployment, maintenance, utilization and disposal.

Job description

Who you’ll be working with

At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

Why join us?

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.

We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.

We live by the AC3 way -Work Wise, Work Humble, and Work Honest.

Why this role exists

The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency. Asset Management focuses on the financial, contractual, and inventory aspect of a physical component throughout its entire life cycle.

What You Bring

As a process owner you will be responsible for providing professional support and immediate solution to end users. This will include managing and optimizing the request, acquisition, deployment, maintenance, utilization, and disposal of End user computing devices for AC3 internally and Customer devices underAC3 control. You will have strong Microsoft, Intune & ServiceNow experience working in complex security and cyber practices, preferably an MSP. You will be a team player, adept at working through issues and escalations with strong stakeholder management with Level 2/3 support.

What we offer

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, andhalf-day Fridays once a month.
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
• Flexible Hybrid work options and real work life integration
• Base Salary + Super +bonus + Allowances + Benefits
• Convenient CBD location with modern offices