Senior Digital Business Systems Analyst

City of Ipswich; Ipswich City; Hybrid; AUD 114,000 - 139,000; Full time

Benefits offered by this job

Positive workplace culture

Learning and development

Health and well-being

Annual leave with loading and cultural

WFH support

Job summary

Ipswich City Council is seeking a Senior Digital Business Systems Analyst to shape and enhance enterprise platforms across the organisation. You will join the Digital Business Systems team and support iVolve program work spanning Asset Management, Safety, HR and Payroll, providing expert advice and lead system improvements.

You will liaise with stakeholders, map processes, configure configurations, and manage SaaS upgrades with ITIL change control.

Qualifications

• Tertiary qualifications in IT, Business, or related field.
• Excellent communication to facilitate meetings with stakeholders and vendors.
• Strong analytical skills with ability to map processes and document outcomes.
• Strong technical knowledge of ERP applications and how to optimise them.
• Ability to run minor projects/enhancements for enterprise applications.

Responsibilities

• Understand requirements with stakeholders, create process maps and user stories for enhancements.
• Liaise with business to advise on system capabilities and limitations.
• Configure and tailor systems, collaborating with developers for complex changes.
• Manage SaaS upgrade projects, coordinate testing, and handle change management end-to-end.
• Develop roadmaps and influence future system enhancements.
• Manage major incidents and complex problems with IT teams and vendors.

Skills

Stakeholder engagement

Communication

Analytical thinking

Process mapping

Documentation

ERP systems

Project support

Education

Tertiary IT/business qualification

Tools

Confirm

Workday

Aurion

Beakon

Job description

About the role

As Senior Digital Business Systems Analyst you will play a key role in shaping the future of critical enterprise platforms that support the delivery of services across the organisation. In this ongoing position you will join the Digital Business Systems team and be responsible for the support, continuous improvement and provision of expert advice for our key systems deployed through our iVolve Program of work. Our iVolve program currently covers Asset Management, Safety, HR and Payroll and we are looking for experts with experience in at least one or more of these four areas, preferably with experience in Confirm, WorkDay, Aurion and/or Beakon.

Key responsibilities

• Working with key stakeholders to understand requirements, create process flows and user stories to assist in the enhancement process
• Acting as a liaison to the business, providing expert advice on the systems potential, functionality and limitations
• Developing simple configuration and approved customisation of the systems, collaboratively working with developers on more complex changes
• Managing the upgrade of the SaaS solution, coordinating testing, communicating with stakeholders, ITIL change management and being responsible for the process end to end
• Developing roadmaps and have input to the future enhancements and initiatives of the system
• Managing major incidents and complex problems to completion, working with internal IT teams and vendors as required

View the position description for more details about the role.

About you

• Tertiary qualifications in IT, Business, or another related field
• Great communication skills with the ability to facilitate meetings and engage with stakeholders and vendors
• Strong analytical skills with an expertise in mapping processes and documentation
• Strong technical knowledge of ERP applications functions and how they are best used and optimised
• The ability to run minor projects/enhancements for Enterprise applications efficiently
• Experience in configuring and enhancing one or more of the following applications - Confirm, Workday, Aurion and or Beakon desirable
• Experience in configuring and enhancing Enterprise Application for one or more of the following modules - HCM, Asset Management, Payroll and Operational Health and Safety desirable

Belief in our values of safety and wellbeing, communication, collaboration, integrity, efficiency, leadership and safety

Benefits

This is a permanent full-time position with a salary commencing at $126,481 plus 12.5% superannuation.

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Work/Life balance: WFH and a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities. Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision: ‘Ipswich, a city of opportunity for all. Join us.' We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

Join us If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Closing date: 4 October 2026

Pre Employment Screening

Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include health assessments, validation of qualifications and licences and other screening checks.

Equal Employment Opportunity

Ipswich City Council is an Equal Employment Opportunity employer: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.