Senior Digital BA: Transform Customer Experience in Telco

Aurec; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

Aurec is seeking an experienced Senior Digital Business Analyst to join our Consumer team in Melbourne CBD on a contract basis. You will bridge business needs and technical execution, delivering digital projects that transform how our consumer base uses our services.

The role emphasizes requirements elicitation, process mapping, and cross-team alignment with agile practices. Melbourne-based with flexible hybrid working arrangements.

Qualifications

• 6+ years of digital BA experience with UI/UX familiarity.
• Experience with Angular or React and CMS (Drupal/AEM).
• Strong Agile and BABOK methods.
• Telecom, energy sector knowledge preferred.
• Excellent stakeholder communication and alignment.

Responsibilities

• Elicit, analyse and prioritise complex digital requirements.
• Map current and future state processes for improvements.
• Align business needs with technical solutions across teams.
• Facilitate workshops, interviews and walkthroughs.
• Maintain detailed requirements docs and artifacts.

Skills

Digital BA experience

UI/UX basics

Agile & BABOK

Stakeholder management

Tools

Angular/React

CMS (Drupal/AEM)

Job description

Aurec is seeking an experienced Senior Digital Business Analyst to join our Consumer team in Melbourne CBD on a contract basis. You will bridge business needs and technical execution, delivering digital projects that transform how our consumer base uses our services.

The role emphasizes requirements elicitation, process mapping, and cross-team alignment with agile practices. Melbourne-based with flexible hybrid working arrangements.