Senior DevOps Support Engineer — Remote (WA Timezone)

Buildkite; Victoria; Remote; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Annual leave & sick leave extended

Remote-work allowance

Retirement & health coverage

Parental leave

EAP & mental health support

Learning & growth

Global remote option

Job summary

Buildkite is seeking a Support Engineer for enterprise customers to independently troubleshoot and resolve highly complex CI/CD, software and infrastructure problems, collaborating with Software Engineering teams at Canva, Uber, and Airbnb to unblock critical workflows.

You will design scalable tools and processes, mentor peers, and contribute to open source utilities, while aligning with Product and Engineering to improve the customer journey.

Qualifications

• Customer Centric Mindset
• Technical Expertise with Bash, Ruby on Rails, or Golang
• DevOps and Cloud Knowledge with Linux, AWS, GCP, Azure, Terraform, Kubernetes
• Problem Solving Skills and independence in tackling complex issues
• Autonomous and Proactive with initiative
• Excellent Communication across distributed teams

Responsibilities

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
• Provide support through Slack, Zoom, Email, Plain, and Community Forum
• Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
• Identify opportunities to prevent future support issues and drive proactive solutions
• Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
• Publish documentation updates and proactive communications that improve the customer journey
• Act as a voice for customers to shape internal product and process improvements
• Own and improve support workflows, simplifying team operations
• Share learnings to strengthen alignment with Product and Engineering
• Mentor peers and foster an inclusive, supportive team environment

Skills

Bash

Ruby on Rails

Golang

Tools

Linux

AWS

GCP

Azure

Terraform

Kubernetes

Job description

Buildkite is seeking a Support Engineer for enterprise customers to independently troubleshoot and resolve highly complex CI/CD, software and infrastructure problems, collaborating with Software Engineering teams at Canva, Uber, and Airbnb to unblock critical workflows.

You will design scalable tools and processes, mentor peers, and contribute to open source utilities, while aligning with Product and Engineering to improve the customer journey.