Senior DevOps Support Engineer — Enterprise CI/CD, Remote

Buildkite; Western Australia; Ibrido; AUD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

20 days paid annual leave

Remote-work allowance

Health coverage

Parental leave 16 weeks

EAP & mental health support

Learning budget for conferences and up

Global remote up to 6 weeks

Descrizione del lavoro

Buildkite is seeking a Support Engineer to empower enterprise customers with highly complex CI/CD, software, and infrastructure troubleshooting. You’ll collaborate with Software Engineering teams at Canva, Uber, and Airbnb to unblock critical workflows and shape scalable tools and processes.

This role emphasizes customer obsession and technical excellence. You’ll work five days a week during WA-friendly local hours, with two days flexible.

Competenze

• Customer-centric mindset with a focus on world-class support.
• Strong coding or scripting ability across Bash, Ruby on Rails or Golang.
• Experience with CI/CD, Linux and cloud platforms (AWS, GCP, Azure).

Mansioni

• Independently resolve highly technical CI/CD, software, and infra issues for enterprise customers.
• Provide support via Slack, Zoom, Email, Plain, and Community Forum.
• Lead customer-facing retrospectives and planning to improve Buildkite experience.
• Identify opportunities to prevent issues and drive proactive solutions.
• Contribute to and maintain open-source tools (Bash plugins, Golang utilities).
• Publish documentation updates and proactive customer communications.
• Act as a voice for customers to influence product and process improvements.
• Own and improve support workflows and team operations.
• Share learnings with Product and Engineering to strengthen alignment.

Conoscenze

Bash scripting

Ruby on Rails

Golang

CI/CD tooling

Linux

AWS

GCP

Azure

Terraform

Kubernetes

Customer empathy

Excellent communication

Strumenti

Bash plugins

Golang utilities

Descrizione del lavoro

Buildkite is seeking a Support Engineer to empower enterprise customers with highly complex CI/CD, software, and infrastructure troubleshooting. You’ll collaborate with Software Engineering teams at Canva, Uber, and Airbnb to unblock critical workflows and shape scalable tools and processes.

This role emphasizes customer obsession and technical excellence. You’ll work five days a week during WA-friendly local hours, with two days flexible.