Senior DevOps Support Engineer - Enterprise CI/CD Architect

Buildkite; Toowoomba Regional; Remote; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Remote-work allowance

Learning & growth budget

Parental leave (16 weeks) for primary/

EAP & mental health support

Job summary

Buildkite is seeking a Customer-Facing Support Engineer for enterprise customers. You will independently troubleshoot complex CI/CD, software, and infrastructure issues, collaborating with Software Engineering teams to unblock critical workflows.

You’ll design scalable tools and processes to elevate the customer experience while working remotely in the WA timezone. The role focuses on proactive improvements, open source contributions, and mentoring teammates in a fast-paced, globally distributed

Qualifications

• Customer-focused, enterprise-level support experience preferred.
• Ability to troubleshoot complex CI/CD, software, and infrastructure issues.
• Comfort working across Linux, cloud platforms, and DevOps tooling.
• Strong communication to explain technical details to customers and teams.

Responsibilities

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
• Provide support through Slack, Zoom, Email, Plain, and Community Forum
• Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
• Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
• Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
• Publish documentation updates and proactive communications that improve the customer journey
• Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
• Own and improve support workflows, simplifying how the team operates and delivers
• Share learnings from customer work to strengthen alignment with Product and Engineering
• Mentor peers and foster an inclusive, supportive environment within the team

Skills

Customer-centric mindset

Strong communication

Independent problem solving

Autonomous work style

Proactive mindset

Technical empathy

Tools

Bash

Ruby on Rails

Golang

Linux

AWS

GCP

Azure

Terraform

Kubernetes

Job description

Buildkite is seeking a Customer-Facing Support Engineer for enterprise customers. You will independently troubleshoot complex CI/CD, software, and infrastructure issues, collaborating with Software Engineering teams to unblock critical workflows.

You’ll design scalable tools and processes to elevate the customer experience while working remotely in the WA timezone. The role focuses on proactive improvements, open source contributions, and mentoring teammates in a fast-paced, globally distributed