Senior Development Support Officer

Mackay Regional Council; Mackay Regional; On-site; AUD 95,000 - 105,000; Full time

Benefits offered by this job

Salary base $95,769.76

Up to 18% superannuation

9-day fortnight

Flexible work arrangements

Study assistance

Learning and career development

Employee Assistance Program

Health and wellbeing initiatives

Active social clubs

Job summary

Mackay Regional Council is offering the role of Senior Development Support Officer in Mackay, Queensland. You will lead a small support team, guide Development Support Officers and work closely with the Team Leader to ensure accurate and timely administrative processes across Development Planning and Engineering and Water Treatment Programs.

This senior role focuses on coordination, customer experience, and compliance, with opportunities to enhance workflows and contribute to service delivery

Qualifications

• Strong administration, coordination and team-support experience.
• Supervisory or team-leading experience.
• Knowledge of local government processes or development planning is a plus.
• Excellent communication and stakeholder management skills.
• Ability to prioritise, manage deadlines and workflows.

Responsibilities

• Lead Development Support Officers and provide guidance.
• Coordinate administrative functions: lodgement, correspondence, records, meetings, reporting.
• Support stakeholders including developers, consultants and government agencies.
• Manage competing priorities and deadlines in a busy team.
• Contribute to process improvements and service delivery practices.

Skills

Administration

Coordination

Team support

Communication

Time management

Microsoft Office

Education

Certificate in Business Administration

Tools

Microsoft Office

Finance system

Document management systems

Job description

DPE410 Senior Development Support Officer

Lead a small support team, improve administrative processes and play a key role in supporting development outcomes across the Mackay region. Mackay Regional Council is seeking a Senior Development Support Officer to provide leadership, coordination and high-quality administrative support across our Development Planning and Engineering and Water Treatment Programs.

About this opportunity:

This is a senior administration and team support role, ideal for someone with strong coordination skills, supervisory experience and an interest in development, planning or local government processes.

As Senior Development Support Officer, you will guide and support Development Support Officers while working closely with the Team Leader Development Support. You will help ensure administrative processes are accurate, timely and compliant, while supporting a positive experience for customers, applicants and internal teams.

In this role, you will:

• Lead, support and guide Development Support Officers in the delivery of high-quality administrative services.
• Coordinate key administrative functions, including application lodgement, correspondence, records management, meeting support and reporting.
• Provide clear, helpful and timely support to internal and external stakeholders, including developers, consultants, community organisations and government agencies.
• Manage competing priorities, workflows and deadlines in a busy team environment.
• Support consistent, accurate and professional administrative outcomes across the team.
• Identify opportunities to improve processes, support first-contact resolution and make effective use of Council systems.
• Contribute to the review and improvement of procedures, workflows, guidelines and service delivery practices.
• Support reporting, team planning, workload coordination and performance tracking.
• Contribute to learning, capability development and practical support for team members.

This role would suit someone who enjoys leading by example, supporting a team, building positive working relationships and maintaining high standards across complex administrative processes.

Essential Qualifications, Experience & Skills:

We are looking for someone who brings a strong mix of administration, coordination, communication and team support experience.

To be considered for this role, you will need:

• A Certificate in Business Administration or a related field; or relevant experience, service and/or study that provides an equivalent level of capability.
• A current Queensland "C" Class Driver's Licence or interstate equivalent. Interstate licences must be transferred to Queensland within three months of commencement.
• Experience supervising, guiding or supporting staff, including training, coaching and capability development.
• Well-developed administrative experience, ideally gained in local government, development, planning, engineering, surveying, building, plumbing, trade waste, backflow prevention, legal or another related environment.
• Strong communication and relationship-building skills, with the ability to provide clear advice and work effectively with a wide range of stakeholders.
• Good time management and organisational skills, including the ability to prioritise work, support team workflows and meet deadlines.
• Confidence using Microsoft Office and corporate systems such as finance, customer request and document management systems.
• Problem-solving skills, initiative and sound judgement when managing sensitive information, competing priorities and challenging situations.
• Ability to contribute to process improvements, procedure reviews and a safe, supportive and customer-focused team culture.
• Knowledge of administrative processes, customer service principles and statutory requirements relevant to development services or the ability to quickly build this knowledge.
• Knowledge of Queensland's building and plumbing assessment regime, planning legislation, planning instruments and development assessment rules would be highly regarded.

Why work for Mackay Regional Council?

Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.

Discover more about the Mackay Region

https://www.discovermackay.com.au/

In addition to the above, we also offer the following benefits:

• Stream A Level 4, base annual salary of $95,769.76.
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Flexible work arrangements with a 9-day fortnight roster.
• May be eligible for salary sacrificing options.
• Study assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.