Senior Desktop Support Engineer — On-site & On-call

Axiom Technologies; Hervey Bay; On-site; AUD 65,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a capable IT Desktop Support professional to provide on-site/on-call assistance within our desktop computing environment. The role focuses on timely issue resolution across Windows endpoints, Office apps, and cloud services, ensuring reliable service delivery.

Ideal candidates will have 3+ years in desktop support, strong knowledge of AD/GP, PowerShell, and experience with Intune, SCCM, and Microsoft Office suite. Strong customer service and teamwork are essential.

Qualifications

• 3+ years of relevant experience in desktop support.
• Experience with Windows 10/11 admin troubleshooting.
• Familiar with AppV, MS Store Apps and packaged apps.
• Good client management and communication skills.

Responsibilities

• Coordinate end-user IT support onsite and on-call.
• Troubleshoot Windows, Office, Edge/Chrome issues.
• Manage Office licenses and software deployments.
• Document work in ticketing system with detailed notes.
• Collaborate with multiple IT teams to resolve issues.
• Provide remote troubleshooting and hardware troubleshooting.

Skills

Windows 10/11

Intune

Cloud apps

Active Directory

Group Policy

PowerShell

Outlook

MS Office

MS Edge/Chrome

ITIL concepts

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

SCCM

Microsoft Office Suite

Job description

Axiom Technologies is seeking a capable IT Desktop Support professional to provide on-site/on-call assistance within our desktop computing environment. The role focuses on timely issue resolution across Windows endpoints, Office apps, and cloud services, ensuring reliable service delivery.

Ideal candidates will have 3+ years in desktop support, strong knowledge of AD/GP, PowerShell, and experience with Intune, SCCM, and Microsoft Office suite. Strong customer service and teamwork are essential.