Senior Data Centre Technician

NEXTDC; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Gifted share options

NEXTDC days

Volunteer days

Professional development

Wellbeing programs

Job summary

NEXTDC is seeking a Senior Data Centre Technician to support site operations, lead a team of technicians, and participate in on-call rosters. You will ensure safe, reliable data centre performance and customer service excellence.

The role requires strong planning, knowledge of data centre IT equipment, cabling, power and cooling systems, and the ability to lead a team in a fast-paced environment at NEXTDC facilities.

Qualifications

• Experience in data centre operations and customer support.
• Familiarity with cabling, power monitoring, and environmental monitoring.
• Electrical or telecom installation qualifications are desirable.
• Knowledge of ITIL framework is desirable.

Responsibilities

• Ensure safe, secure, and reliable data centre operations, WHS, and critical systems.
• Perform HV switching as directed.
• Coordinate provisioning requests and ensure timely, high-quality delivery.
• Manage contractors, workloads and staffing to meet SLAs.
• Plan cabling infrastructure capacity to support growth and availability.
• Act as SME for communications infrastructure and power monitoring.

Skills

Customer service

Planning & organisation

Data centre operations

Structured cabling

Problem solving

ITIL awareness

Education

Electrical or telecommunications installation/testing qualifications

Job description

At NEXTDC we are building the heart of Australia & Asia’s high tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local and international customers.

NEXTDC is an exciting ASX 100 listed technology company, only 16 years young and operating 18 data centres across 8 major cities in Australia and Malaysia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As our Senior Data Centre Technician, you will provide support to our site FacilityManager assisting with the day to day operations by providing high quality & efficient technical maintenance and customer service. As our Senior you will bethe lead SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

Whatyou’lldo:

• Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems
• Perform HV switching as directed
• Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard
• Manage contractors, workloads, and staffing resources to meet operational demands and SLAs
• Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability
• Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring
• Assist with customer equipment installation, facility maintenance, and day-to-day operational activities

What you need:

• Strong customer service skills, with experience managing customer queries and escalations
• Excellent planning, organisation, and problem-solving abilities
• Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems
• Experience with structured cabling, cable management, and quality assurance
• Eagerness to learn about high-density power systems and advanced cooling technologies
• Familiarity with building management and monitoring systems (desirable)
• Relevant electrical or telecommunications installation/testing qualifications (desirable)
• Basic understanding of the ITIL framework (desirable)

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success.

Qualifications

• 5+ years of Data Centre / critical environment facilities management
• Exposure to multiple, diverse technologies and processing environments.
• Electrical/mechanical trades cert would be advantages
• Must be an Australian Citizen for Security Clearance

Additional Information

• Be part of ‘factories of the future’ as we build the infrastructure to support the digital economy, AI and cloud.
• Inclusive, diverse and values-driven working culture
• Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.

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