Data Centre Technician

NEXTDC; City Of Swan; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Gifted share options

NEXTDC days

Volunteer days

Professional development

Wellbeing programs

Job summary

NEXTDC is seeking a Data Centre Technician to support the Facility Management team in day-to-day operation of our data centre, delivering high-quality electrical and mechanical maintenance while prioritising safety, uptime, and customer service.

Working in a 24/7 environment, you will ensure critical infrastructure systems are maintained to the highest standards and perform fault finding to minimise MTTR, while contributing to continuous improvement and on-call coverage.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Strong planning, organisational, and problem-solving skills.
• Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems.
• Willingness to build expertise in high-density power and advanced cooling technologies.

Responsibilities

• Assess and manage risks across OH&S, security, and critical facility systems.
• Apply risk management framework to identify and mitigate risks with Engineering feedback.
• Ensure best-practice installation of customer infrastructure, including power monitoring and rack security.
• Monitor system performance via BMS and fault-find to minimise MTTR.
• Support data hall monitoring improvements with Facility Management.
• Follow frameworks, policies, and procedures for safe operations.
• Promote OH&S training and compliance with standards.
• Maintain strong knowledge of critical systems as a technical reference.
• Assist with customer equipment handling, deliveries, and assembly.
• Produce operational reports with recommendations to improve performance.
• Participate in team activities and ongoing professional development.
• Engage in regular development discussions aligned with competency frameworks.
• Participate in rotating on-call roster to support 24/7 operations.
• Support additional tasks as directed by Facility or Services Manager.

Skills

Customer service

Communication

Organisational skills

Problem solving

Power & cooling tech

Tools

Microsoft Office

BMS

ITIL knowledge

Job description

At NEXTDC we are building the heart of Australia & Asia’s high tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local and international customers.

NEXTDC is an exciting ASX 100 listed technology company, only 16 years young and operating 18 data centres across 8 major cities in Australia and Malaysia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As a Data Centre Technician, you will support the Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance whilemaintaininga strong focus on safety, uptime, and customer service.

Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems aremaintainedto the highest standards and perform reliably.

What you will do:

Assess and manage risks across OH&S, security, and critical facility systems, ensuring operationsremainwithin the approved NEXTDC risk profile

Apply the NEXTDC Risk Management Framework toidentify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations

Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls

Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR

Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management

Follow all established frameworks, policies, and procedures for safe and compliant facility operations

Promote and support training to ensure compliance with relevant OH&S legislation and operational standards

Maintain strong working knowledge of critical systems to act as a technical point of reference

Assistwith customer equipment handling, deliveries, and assembly asrequired

Produce operational reports with recommendations to improve performance and reliability

Participate in team activities and ongoing professional development

Engage in regular development discussions aligned with company competency frameworks

Participate in a rotating on-call roster to support 24/7 operations

Supportadditionaltasks as directed by the Facility or Services Manager

Qualifications

Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations

Clear written and verbal communication, with the ability to explain technical concepts effectively

Strong planning, organisational, and problem-solving skills

Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems

Willingness to buildexpertisein high-density power and advanced cooling technologies

Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable

Working knowledge of ITIL principles

Additional Information

• Be part of ‘factories of the future’ as we build the infrastructure to support the digital economy, AI and cloud.
• Inclusive, diverse and values-driven working culture
• Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.