Senior Data Analyst and Insights

Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing programs

Career development

State-of-the-art offices

Job summary

Department of Customer Service in New South Wales is seeking a Senior Data Analyst and Insights to join the Data Products & Digital Strategy team. The role focuses on transforming complex business challenges into actionable analytics, dashboards and reporting for executive decision-making.

Hybrid two days on site at McKell, Haymarket with a competitive Clerk Grade 9/10 salary and strong career development opportunities.

Qualifications

• Strong analytics, dashboarding and reporting capabilities.
• Proficiency in Power BI, Python and SQL.
• Experience delivering end-to-end BI solutions using Power BI, Databricks and Snowflake.

Responsibilities

• Source, filter, interpret and analyse complex data to answer multifaceted business problems.
• Develop and implement reports or strategies to improve data collection, analysis, reporting and utilisation.
• Analyse data from multiple sources to deliver innovative solutions while managing deadlines and ensuring quality.
• Engage and influence stakeholders to inform data analysis and program reporting.

Skills

Power BI

Python

SQL

Data storytelling

Data visualization

Tools

Databricks

Snowflake

Job description

Senior Data Analyst and Insights

The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Senior Data Analyst and Insights to join their team!

• Temporary Clerk Grade 9/10 opportunity – until 30 June 2028
• Salary Range: $133,348 - 146,945 + super
• Location: McKell, Haymarket. Genuinely hybrid working arrangements – two days per week on site.
• State of the art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning opportunities.

About Us

Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program). DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Primary purpose of the role

The Senior Data Analyst and Insights is a key member of the Data Products and Digital Strategy team, responsible for transforming complex business challenges, stakeholder needs and diverse perspectives into actionable analytics, metrics, dashboards and reporting. Leveraging strong analytical, visualisation and data storytelling capabilities, the role provides expert advice and clear, evidence-based insights to support executive decision-making, program delivery and strategic partnerships. The Senior Data Analyst and Insights contributes to the successful delivery of the NSW Priority Reform 4 agenda in partnership with Aboriginal community stakeholders, ensuring data, insights and digital solutions align with community priorities and support NSW Government commitments under the National Agreement on Closing the Gap.

Your responsibilities will include

• Source, filter, interpret and analyse complex data/business intelligence information to answer multifaceted business problems including the identification of trends and/or patterns in complex data sets, to create inference or insights that are presented in the most appropriate format to ensure clarity for target audience
• Contribute to the development and implementation of reports or strategies to improve the collection, analysis, reporting and utilisation of data and information, including monitoring of business performance, and evaluation to inform decision making
• Analyse complex information and data from multiple sources to deliver effective and innovative solutions in a meaningful way while managing multiple deadlines and ensuring high level of accuracy and quality of work
• Engage and influence a diverse range of stakeholders to develop trust and ensure their varying expectations, viewpoints, and interests inform the development of the data analysis and program reporting

About you

• You are a skilled data storyteller who can translate complex business challenges, stakeholder requirements and diverse perspectives into meaningful metrics, insights and reporting, presenting information clearly and concisely to support informed decision-making across a range of audiences.
• You have an eye for data visualisation and report design, creating intuitive dashboards, charts and performance reports that transform complex data into engaging, accessible and actionable insights for diverse stakeholders in community and government.
• Experience working with modern analytics tools and cloud-based data environments, with proficiency in Power BI, Python and SQL
• Demonstrated experience applying a range of statistical and analytical techniques to support reporting, performance monitoring, program evaluation and evidence-based decision-making.
• Proven experience delivering end-to-end business intelligence solutions, including data modelling, ETL development, dashboard creation and report design using platforms such as Power BI, Databricks and Snowflake.
• Experience with geospatial data analysis and visualisation is desirable but not essential.
• We value diverse experiences.
• Even if you're not sure you meet all requirements, we encourage you to apply.
• If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you!

For any questions about the role, please contact Adrian Power, Data Products & Digital Strategy Manager at [e-mail]

Salary Grade

Salary Grade 09/10, with the base salary for this role starting at $133,348 base plus superannuation

For enquiries relating to recruitment please contact Rodrigo Sandoval via [e-mail]

Closing Date

Thursday, October 15th, 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] .

For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process