Manager Data & AI Platform Engineering

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

NSW Department of Customer Service Parramatta is seeking a Manager Data & AI Platform Engineering to lead the data & AI platform initiative. You will own the platform target state, oversee a small team, and drive uplifts in security, identity, deployment, and agent orchestration across the data platform.

You will lead strategic architecture work, with a high degree of autonomy, shaping the Directorate's data and analytics capability for NSW.

Qualifications

• Design and implement security, governance and observability for an Azure and Snowflake data platform.
• Set and improve DevSecOps practices; oversee pipelines for data, ML models and apps.
• Oversee data pipelines design and implementation; manage data flows.

Responsibilities

• Design agentic workflows for ingestion, data quality, and analytics tasks.
• Monitor, deploy and manage AI agent context across the Directorate.
• Collaborate with teams to maintain platform security and reliability.

Skills

DevSecOps

Cloud security

Snowflake

Azure

Data pipelines

Strong communicator

Team leadership

Tools

Snowflake

Azure

Job description

NSW Department of Customer Service – Parramatta NSW

Manager Data & AI Platform Engineering
Branch & Division: Strategy, Policy & Delivery/ Regulatory Intelligence, Data & Insights
Location: CBD/Parramatta. Hybrid working arrangements, 2 days per week in office (split across CBD and Parramatta offices), 3 days per week WFH.
Employment type: Ongoing
Grade: Clerk Grade 11/12
Salary: $154,231 - $178,369 + super

Do you want to make a difference to the NSW community?
NSW Fair Trading is embarking on a major program of work to transition to agentic data engineering and analytics. The Manager Data & AI Platform Engineering will be responsible for architecting a data model, and cloud data platform, to enable agentic data engineering, analytics and science workflows.

In this role you'll own the platform target state architecture and roadmap. You'll lead a small team to design and implement major uplifts in security, identity, deployment, and agent orchestration across our platform, supported by a team of 5.
This is a rare opportunity to experiment and learn on the cutting edge of technology. You'll be asked to continuously find new and better ways of doing things. You'll have a high degree of autonomy, and will be accountable for playing a strategic leadership role in the Directorate.

If you're someone who's driven to understand how things work, to learn, and to make change happen fast, get in touch.

About the team: Regulatory Intelligence, Data & Insights

Your day-to-day

• Design and implement initiatives to continuously improve security, governance and observability of an Azure and Snowflake based data platform.
• Set and continuously improve DevSecOps practices across the team. Oversee the implementation and maintenance of deployment pipelines for data pipelines, machine learning models and user-facing web applications.
• Oversee the design and implementation of data pipelines. Manage the
• Design and implement agentic workflows for ingestion, data quality management, and BAU data & analytics tasks.
• Design and implement ways to effectively monitor, deploy, and manage context for AI agents across the Directorate.

To be successful in this role you will:

• Be driven to achieve excellence and comfortable with a fast pace of change
• Enjoy learning and experimentation, and always be willing to ask whether there's a better way to do something
• Have implemented DevOps/DevSecOps transformations in the past
• Have a strong understanding of cloud security best practices
• Be familiar with common data ingestion and transformation patterns.
• Direct experience with Snowflake and Azure are not essential.
• The successful candidate will be a strong communicator.
• Candidates with prior experience outside the technology sector are encouraged to apply.

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

For enquiries relating to recruitment please contact Jessica Love via ************@customerservice.nsw.gov.au.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Sunday 18th October 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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