Senior CX & AI Transformation Leader | Global VRS

Nice Inc.; Australia; Sur place; AUD 180 000 - 260 000; Plein temps

Résumé du poste

NiCE, a leading provider of enterprise CX and AI-driven value realisation, seeks an International Consulting Manager to lead large-scale engagements across CX, AI, and workforce transformation in Australia and APAC. You will guide end-to-end delivery, align with sovereign cloud and regulatory frameworks, and partner with executive stakeholders to deliver measurable ROI.

Based in Australia, you will drive adoption of NiCE solutions, oversee global VRS governance, and contribute to strategic

Qualifications

• 7+ years experience in consulting, CX, or contact centre transformation.
• Proven track record delivering large-scale transformation programmes.
• Strong experience in CX transformation and business outcome delivery.
• Hands-on experience with AI, automation, and digital technologies.
• Experience working within sovereign cloud or regulated environments (preferred).
• Strong stakeholder management, including executive-level engagement.
• Experience in change management and adoption at scale.
• Strong analytical, problem-solving, and communication skills.
• Ability to operate in global, matrixed environments.

Responsabilités

• Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to NiCE VRS methodology.
• Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation.
• Act as senior escalation point and lead resolution of complex delivery challenges.
• Translate strategic business objectives into actionable transformation roadmaps and delivery plans.
• Drive value realisation through clear definition and tracking of business outcomes and ROI.
• Design and implement change strategies across people, process, and technology.
• Establish strong governance, KPIs, and delivery cadence.
• Ensure alignment across the global VRS consulting practice, product, and customer priorities.
• Drive adoption and optimisation of NiCE solutions.
• Provide thought leadership and embed industry best practices.
• Support commercial growth and strengthen customer relationships.

Connaissances

Consulting leadership

CX transformation

AI-driven value realisation

Stakeholder management

Change management

Global delivery

Description du poste

NiCE, a leading provider of enterprise CX and AI-driven value realisation, seeks an International Consulting Manager to lead large-scale engagements across CX, AI, and workforce transformation in Australia and APAC. You will guide end-to-end delivery, align with sovereign cloud and regulatory frameworks, and partner with executive stakeholders to deliver measurable ROI.

Based in Australia, you will drive adoption of NiCE solutions, oversee global VRS governance, and contribute to strategic