Global Value Realisation Consulting Manager CX & AI

Nice Inc.; Tamworth; On-site; AUD 150,000 - 195,000; Full time

Job summary

NiCE is seeking an International Consulting Manager to lead large-scale, enterprise-wide transformations across CX and AI-led value realisation from NiCE solutions. Based in Australia, you will guide end-to-end delivery, ensure adoption at scale, and align with sovereign cloud and regulatory requirements across APAC markets.

You will manage VRS teams, translate strategic objectives into roadmaps, and work with senior stakeholders to drive measurable ROI and governance.

Qualifications

• 7+ years experience in consulting, CX, or contact centre transformation.
• Proven track record delivering large-scale transformation programmes.
• Strong experience in CX transformation and business outcome delivery.
• Hands-on experience with AI, automation, and digital technologies.
• Experience working within sovereign cloud or regulated environments (preferred).
• Strong stakeholder management, including executive-level engagement.
• Experience in change management and adoption at scale.
• Strong analytical, problem-solving, and communication skills.
• Ability to operate in global, matrixed environments.

Responsibilities

• Lead and manage VRS consulting teams, ensuring high-quality delivery.
• Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation.
• Act as senior escalation point and lead resolution of complex delivery challenges.
• Translate strategic business objectives into actionable transformation roadmaps.
• Drive value realisation through clear definition and tracking of business outcomes and ROI.
• Design and implement change strategies across people, process, and technology.
• Establish strong governance, KPIs, and delivery cadence.
• Ensure alignment across the global VRS consulting practice, product, and customer priorities.
• Drive adoption and optimisation of NiCE solutions.
• Provide thought leadership and embed industry best practices.
• Support commercial growth and strengthen customer relationships.

Skills

CX transformation

Stakeholder management

Change management

AI and automation

Analytics

Communication skills

Global/matrix environments

Job description

NiCE is seeking an International Consulting Manager to lead large-scale, enterprise-wide transformations across CX and AI-led value realisation from NiCE solutions. Based in Australia, you will guide end-to-end delivery, ensure adoption at scale, and align with sovereign cloud and regulatory requirements across APAC markets.

You will manage VRS teams, translate strategic objectives into roadmaps, and work with senior stakeholders to drive measurable ROI and governance.