Global CX & AI Transformation Leader

NiCE; Sydney; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

NiCE, based in Australia, seeks an International Consulting Manager to lead large-scale consulting engagements delivering enterprise-wide transformation, CX uplift, and AI-driven value realisation. You will oversee the VRS team, ensure adoption at scale, and align with sovereign cloud and regulatory requirements across Australia and APAC.

In this role you will translate strategic objectives into execution roadmaps, manage stakeholders at the C-suite level, and drive measurable outcomes with ROI

Qualifications

• 7+ years of consulting, CX or contact centre transformation experience.
• Proven track record delivering large-scale transformation programmes.
• Experience in CX transformation and delivering business outcomes.
• Hands-on experience with AI, automation and digital technologies.
• Experience in sovereign cloud or regulated environments (preferred).
• Strong stakeholder management including executive-level engagement.
• Experience in change management and adoption at scale.
• Strong analytical, problem-solving and communication skills.
• Ability to operate in global, matrixed environments.

Responsabilités

• Lead and manage VRS consulting teams, ensuring high-quality delivery.
• Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation.
• Act as senior escalation point and lead resolution of complex delivery challenges.
• Translate strategic business objectives into actionable transformation roadmaps and delivery plans.
• Drive value realisation through clear definition and tracking of business outcomes and ROI.
• Design and implement change strategies across people, process, and technology.
• Establish governance, KPIs, and delivery cadence.
• Ensure alignment across the global VRS consulting practice, product, and customer priorities.
• Drive adoption and optimisation of NiCE solutions.
• Provide thought leadership and embed industry best practices.
• Support commercial growth and strengthen customer relationships.

Connaissances

CX transformation

Stakeholder management

Executive engagement

Change management

AI & automation

Analytical thinking

Problem solving

Global matrixed environments

Description du poste

NiCE, based in Australia, seeks an International Consulting Manager to lead large-scale consulting engagements delivering enterprise-wide transformation, CX uplift, and AI-driven value realisation. You will oversee the VRS team, ensure adoption at scale, and align with sovereign cloud and regulatory requirements across Australia and APAC.

In this role you will translate strategic objectives into execution roadmaps, manage stakeholders at the C-suite level, and drive measurable outcomes with ROI