Global CX & AI Transformation Manager

Nice Inc.; Launceston; On-site; AUD 160,000 - 230,000; Full time

Job summary

NiCE is seeking an International Consulting Manager to lead the Value Realisation Services in Australia. You will direct large-scale transformation programs across CX, AI, and process optimisation, ensuring measurable ROI and adoption at scale.

The role blends strategic leadership with hands-on delivery, guiding governance, stakeholder engagement, and sovereign cloud alignment in Australia and APAC markets.

Qualifications

• 7+ years experience in consulting, CX, or contact centre transformation.
• Proven track record delivering large-scale transformation programmes.
• Experience with AI, automation, and digital technologies.
• Strong stakeholder management, including executive-level engagement.
• Experience in change management and adoption at scale.

Responsibilities

• Lead and manage VRS consulting teams with high-quality delivery.
• Own end-to-end engagements across CX, AI, workforce optimisation.
• Act as senior escalation point for complex delivery challenges.
• Translate objectives into actionable transformation roadmaps.
• Drive value realisation with defined outcomes and ROI.
• Design and implement change strategies across people, process, technology.
• Establish governance, KPIs, and delivery cadence.
• Align with global VRS practice, product and customer priorities.
• Drive adoption and optimisation of NiCE solutions.
• Provide thought leadership and embed industry best practices.
• Support commercial growth and strengthen customer relationships.

Skills

Consulting experience

CX transformation

AI adoption

Change management

Stakeholder management

Executive engagement

Delivery leadership

Problem solving

Communication

Global/matrixed delivery

Job description

NiCE is seeking an International Consulting Manager to lead the Value Realisation Services in Australia. You will direct large-scale transformation programs across CX, AI, and process optimisation, ensuring measurable ROI and adoption at scale.

The role blends strategic leadership with hands-on delivery, guiding governance, stakeholder engagement, and sovereign cloud alignment in Australia and APAC markets.