Global Value Realisation Consulting Manager - CX & AI

Nice Inc.; Canberra; On-site; AUD 180,000 - 260,000; Full time

Job summary

NiCE, based in Australia, seeks an International Consulting Manager to lead large-scale CX and AI-driven transformation engagements within the VRS team. This role blends strategic leadership with hands-on delivery to ensure customer adoption at scale, operational excellence, and clear ROI across people, process, and technology.

The successful candidate will manage cross-functional consulting teams, drive value realisation, and align with sovereign cloud and regulatory requirements across

Qualifications

• 7+ years of experience in consulting, CX, or contact centre transformation.
• Proven track record delivering large-scale transformation programmes.
• Strong experience in CX transformation and business outcome delivery.
• Hands-on experience with AI, automation, and digital technologies.

Responsibilities

• Lead and manage VRS consulting teams, ensuring high-quality delivery aligned to NiCE VRS methodology.
• Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation.
• Act as senior escalation point and lead resolution of complex delivery challenges.
• Translate strategic business objectives into actionable transformation roadmaps and delivery plans.
• Drive value realisation through clear definition and tracking of business outcomes and ROI.
• Design and implement change strategies across people, process, and technology.
• Establish strong governance, KPIs, and delivery cadence.
• Ensure alignment across the global VRS consulting practice, product, and customer priorities.
• Drive adoption and optimisation of NiCE solutions.
• Provide thought leadership and embed industry best practices.
• Support commercial growth and strengthen customer relationships.

Skills

Consulting leadership

CX transformation

AI & automation

Stakeholder management

Change management

Analytics

Communication skills

Global/matrixed environments

Job description

NiCE, based in Australia, seeks an International Consulting Manager to lead large-scale CX and AI-driven transformation engagements within the VRS team. This role blends strategic leadership with hands-on delivery to ensure customer adoption at scale, operational excellence, and clear ROI across people, process, and technology.

The successful candidate will manage cross-functional consulting teams, drive value realisation, and align with sovereign cloud and regulatory requirements across