Senior Customs Operations Manager - Lead Compliance & Growth

CEVA Logistics; Sydney; Hybride; AUD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Onsite gym facilities

Wellbeing & Assistance Programme

Career and leadership development

Résumé du poste

Endotherapeutics, a leading medical devices distributor, is seeking an Operations Manager to drive digital transformation across our supply chain and logistics operations. You will oversee procurement, inventory, warehousing and 3PL relationships to improve service levels while controlling costs.

The role requires 5+ years in operations or supply chain leadership, experience with 3PL governance, and a strong commercial mindset.

Qualifications

• 5+ years in operations management or supply chain leadership.
• Experience managing 3PL relationships including SLA governance.
• Proven ability to lead and develop teams in a high-growth distribution environment.
• Experience with medical device distribution is desirable.

Responsabilités

• Lead operational strategy and drive digital transformation, championing technology and automation to scale the business without headcount growth.
• Manage end-to-end supply chain operations including procurement, inventory, warehousing and the DHL 3PL relationship, focusing on working capital optimisation.
• Proactively reduce freight and logistics costs through tendering and rate benchmarking, while building scalable distribution frameworks.
• Ensure seamless order-to-delivery processes, resolve service issues and monitor KPIs such as order accuracy and on-time delivery.
• Maintain TGA regulatory compliance and ISO 9001-certified QMS, including cold-chain requirements and recall-readiness.

Connaissances

Operations leadership

3PL governance

Supply chain management

SAP experience

UiPath/RPA

Formation

Bachelor's degree or equivalent

Outils

SAP

Salesforce

Netstock

UiPath

Description du poste

Operations Manager

Macquarie Park Endotherapeutics

Posted today

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Job Description

About us

Endotherapeutics is a leading medical devices distributor representing several international manufacturers who provide cutting edge technology in a variety of specialty medical sectors. The company has had a strong reputation since 1999 for providing innovative and niche medical technologies that provided quality of life improving solutions to healthcare professionals. Endotherapeutics improves healthcare by distributing innovative, patient-centric medical technologies accompanied by expert clinical support. Our team brings tenacity, dynamism, drive and determination to every company and brand that we represent. Proudly, we are a certified Great Place to Work!

Be part of our team

At Endotherapeutics we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. Our culture focuses on empowerment, continuous improvement and developing leadership capability. We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work. Our workplace is fun, dynamic and supportive.

The role

The Operations Manager at Endotherapeutics is a key leadership role, reporting directly to the Chief Financial Officer.

As Endotherapeutics continues its rapid growth, this role is pivotal to driving digital transformation across our operations, keeping processes, logistics costs and service levels ahead of that trajectory. You will drive efficiency and scalability across all operational activities while upholding our commitment to exceptional customer service. We are looking for a hands‑on Operations Leader with deep supply chain and 3PL expertise and a strong commercial mindset.

Key responsibilities

• Lead operational strategy and drive digital transformation, championing technology and automation (including UiPath, Robotic Process Automation (RPA)) to scale the business without proportional headcount growth
• Manage end‑to‑end supply chain operations including procurement, inventory, warehousing and the DHL 3PL relationship, with a focus on working capital optimisation
• Proactively reduce freight and logistics costs through competitive tendering and rate benchmarking, while building scalable distribution frameworks
• Ensure seamless order‑to‑delivery processes, resolve service issues and monitor key customer success metrics including order accuracy and on‑time delivery
• Maintain TGA regulatory compliance and the company’s ISO 9001‑certified QMS, including cold‑chain requirements and recall‑readiness
• Serve as the operational liaison between internal teams and external partners, providing regular reporting and insights to the CFO and leadership team

About you

• 5+ years in operations management or supply chain leadership, with a relevant tertiary qualification
• Proven experience managing 3PL relationships including SLA governance and performance management
• Demonstrated ability to lead and develop teams in a high‑growth distribution environment
• Strong commercial acumen and analytical skills, with the ability to interpret operational and financial data
• Proficiency in SAP, Salesforce and inventory planning tools such as Netstock; experience with Robotic Process Automation (RPA) platforms (e.g. UiPath) an advantage
• Excellent communicator with strong interpersonal skills across all levels of an organisation
• Experience in medical device, pharmaceutical or healthcare distribution is highly desirable

What We Offer

• Supportive, positive and inclusive team culture
• Onsite gym facilities to support your health and fitness
• Employee Wellbeing & Assistance Programme
• Career and leadership development opportunities
• Weekly team commensality lunches
• Birthday leave to celebrate your special day
• Additional service‑based annual leave as your tenure grows
• Competitive base salary + superannuation
• Hybrid working model: 4 days office‑based, 1 day working from home

Diversity Statement

We are an Equal Employment Opportunity Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application to Endotherapeutics just let us know.