Senior Customer Success Manager - Travel SaaS Growth

Rezdy; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Rezdy in Sydney is seeking a Senior Customer Success Manager to oversee a portfolio of tour and activity operators. You’ll build meaningful relationships and drive long‑term value with our platform and services.

You are customer‑centric, have a track record of delivering for clients, and can guide adoption, growth, and renewal. This is a full‑time, 12‑month fixed‑term contract (maternity leave coverage) based in Sydney with valid work authorization for 18 months.

Qualifications

• 3–5+ years in account management, sales, support, or related roles.
• Proven track record of delivering great outcomes for clients.
• Engaging oral and written communication skills and strategic discussions.

Responsibilities

• Build and maintain strong relationships with top tier accounts in your portfolio.
• Drive growth by identifying opportunities to optimise online sales and conversions.
• Understand customers' goals to deliver top‑notch product support and guidance.
• Engage customers with proactive outreach on business-building ideas and product updates.
• Monitor and forecast account performance to identify growth opportunities and risks.
• Mitigate churn by proactive health monitoring and intervention.
• Collaborate with Sales and Onboarding teams on key accounts for adoption and engagement.

Skills

Account management

Relationship-building

Communication

Sales support

SaaS experience

Tools

HubSpot

Zendesk

Jira

Google Workspace

Job description

Rezdy in Sydney is seeking a Senior Customer Success Manager to oversee a portfolio of tour and activity operators. You’ll build meaningful relationships and drive long‑term value with our platform and services.

You are customer‑centric, have a track record of delivering for clients, and can guide adoption, growth, and renewal. This is a full‑time, 12‑month fixed‑term contract (maternity leave coverage) based in Sydney with valid work authorization for 18 months.