Senior Customer Success Manager - Australia Fire Tech

Pano Ai; Warrnambool; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Pano AI is seeking an experienced Senior Customer Success Manager to lead customer success delivery in Australia. This role requires autonomy navigating a broad stakeholder environment, from frontline responders to senior executives, while aligning with global CS processes to ensure consistent, high-quality customer outcomes.

You will own post-sale engagement, support deployments, onboarding, adoption, and renewal strategies, and represent the Australian customer voice to product, engineering,

Qualifications

• 8+ years of relevant professional experience in customer success, strategic account management, or enterprise delivery.
• Experience with SaaS/enterprise software and working with executives.
• Ability to manage complex, high-value relationships and multiple stakeholders.

Responsibilities

• Own post-sale customer relationship for Australia as trusted advisor.
• Lead deployment, onboarding, adoption, and renewal/expansion activities.
• Build relationships across operational users, firefighters, and executives.
• Collaborate with local sales and global CS processes to scale the practice.
• Design and deliver onboarding and ongoing enablement for customers.

Skills

Customer success

Account management

Executive presence

SaaS

Stakeholder management

Cross-functional leadership

Travel readiness

Persistence

Education

Bachelor's degree or equivalent

Job description

Pano AI is seeking an experienced Senior Customer Success Manager to lead customer success delivery in Australia. This role requires autonomy navigating a broad stakeholder environment, from frontline responders to senior executives, while aligning with global CS processes to ensure consistent, high-quality customer outcomes.

You will own post-sale engagement, support deployments, onboarding, adoption, and renewal strategies, and represent the Australian customer voice to product, engineering,