Senior Customer Success Engineer - Construction Tech Equity

Procore Technologies; Sydney; Sur place; AUD 128 000 - 220 000; Plein temps

Avantages offerts par ce poste

Equity compensation

Bonus incentive

Résumé du poste

Procore Technologies is seeking a Senior Customer Success Engineer to drive success for our Commercial customers. Based in Sydney, you’ll collaborate with Sales, Professional Services, Support, Product, and Marketing to promote best practices in construction technology and maximise business benefits.

You will report to the Manager of Customer Success Engineers and travel up to 50% to client sites and events, while developing deep expertise in Procore products and industry practices.

Qualifications

• Experience in construction industry or customer-facing roles.
• Strong technical aptitude to learn Procore products and services.
• Excellent communication and collaboration across teams and stakeholders.

Responsabilités

• Make data-driven recommendations to optimise Procore value for customers.
• Craft value-based presentations addressing customer problems and accelerate platform adoption.
• Provide product roadmap and release updates to customers to maximise benefits.
• Lead product demonstrations and coordinate technical stakeholders internally and externally.
• Serve as a technical account contact with clear, responsive communication.
• Mentor peers and contribute to best practices across the organisation.
• Develop deep expertise in Procore’s products, services, and industry.
• Travel up to 50% to client sites, industry events, and Procore offices.

Connaissances

Construction industry experience

Customer Success experience

Technical pre-sales

Presentation skills

Analytical problem-solving

Cross-functional collaboration

Formation

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Description du poste

Procore Technologies is seeking a Senior Customer Success Engineer to drive success for our Commercial customers. Based in Sydney, you’ll collaborate with Sales, Professional Services, Support, Product, and Marketing to promote best practices in construction technology and maximise business benefits.

You will report to the Manager of Customer Success Engineers and travel up to 50% to client sites and events, while developing deep expertise in Procore products and industry practices.