Senior Customer Success Engineer

DroneDeploy; Sydney; On-site; AUD 128,000 - 176,000; Full time

Job summary

Procore Technologies is seeking a Senior Customer Success Engineer to drive success for our Commercial customers. Based in the Sydney office, you will collaborate with Sales, Professional Services, Support, Product, and Marketing to promote construction tech best practices and maximize business value.

You’ll lead demonstrations, provide technical account support, and mentor peers while developing deep expertise in Procore’s products and services.

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Ability to use strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development).
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred, along with experience managing project construction.

Responsibilities

• Make data-driven recommendations to customers on optimising the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate platform adoption.
• Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
• Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
• Serve as a technical account contact by providing clear, responsive, and effective customer communication.
• Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organisation, and contributing to best practices.
• Develop comprehensive expertise in Procore’s products, professional services, and industry best practices.
• Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.

Skills

Construction industry

Customer Success

Professional Services

Technical Pre-Sales

Education

Construction Management

Civil Engineering

Mechanical Engineering

Information Systems

Computer Science

Job description

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for a Senior Customer Success Engineer to drive the success of Procore’s Commercial customers. As the Senior Customer Success Engineer on our Customer Success team, you will work closely with customers, Sales, Professional Services, Support, Product, and Marketing to help organisations understand best practices around construction technology and maximise the business benefits they provide. Your strengths in technical aptitude, analytical problem-solving, and construction industry knowledge will drive your success. You will report to our Manager of Customer Success Engineers and will be based in our Sydney office.

What You’ll Do

• Make data-driven recommendations to customers on optimising the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate platform adoption.
• Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
• Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
• Serve as a technical account contact by providing clear, responsive, and effective customer communication.
• Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organisation, and contributing to best practices.
• Develop comprehensive expertise in Procore’s products, professional services, and industry best practices.
• Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.

What You Bring

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Ability to use strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development).
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred, along with experience managing project construction (including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety).

Strong-fit Background Might Include

• Construction Project Manager
• Site Superintendent
• Project Finance Manager
• Estimator or Project Engineer

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.

Additional Information

Base Pay Range: 128,000.00 - 176,000.00 AUD Annual

On Target Earning Range: 160,000.00 - 220,000.00 AUD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.