Senior Customer Success Engineer - Construction Tech

Procore Technologies Pty; Sydney; On-site; AUD 128,000 - 176,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentives

Job summary

Procore Technologies Pty is seeking a Customer Success Engineer in Sydney to drive success for our Commercial customers. You will partner with Sales, Professional Services, Support, and Product to translate needs into value.

This role requires technical aptitude, problem-solving, and construction industry knowledge. You will travel up to 50% to client sites and events, delivering product demos and roadmap updates.

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development).

Responsibilities

• Make data-driven recommendations to customers on optimising the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate platform adoption.
• Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
• Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
• Serve as a technical account contact by providing clear, responsive, and effective customer communication.
• Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organisation, and contributing to best practices.
• Develop comprehensive expertise in Procore’s products, professional services, and industry best practices.
• Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.

Skills

Construction industry experience

Customer Success

Professional Services

Technical Pre-Sales

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Job description

Procore Technologies Pty is seeking a Customer Success Engineer in Sydney to drive success for our Commercial customers. You will partner with Sales, Professional Services, Support, and Product to translate needs into value.

This role requires technical aptitude, problem-solving, and construction industry knowledge. You will travel up to 50% to client sites and events, delivering product demos and roadmap updates.