Senior Customer Success Engineer – Construction Tech

Procore Technologies PTY LTD; Sydney; Sur place; AUD 128 000 - 176 000; Plein temps

Avantages offerts par ce poste

Equity compensation

Bonus incentive compensation

Résumé du poste

Procore Technologies Pty Ltd in Sydney is seeking a Senior Customer Success Engineer to drive the success of Commercial customers. You will work with customers, Sales, Professional Services, Support, Product, and Marketing to maximise business benefits from construction technology.

You will analyse data, deliver value-based presentations, lead product demonstrations, and coordinate across internal and client teams. Expect up to 50% travel and close collaboration on roadmaps and best practices.

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude to master Procore’s products and services.
• Ability to work with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, in-person and through virtual meetings.
• Analytical and problem-solving skills to turn data into actionable insights.
• Understanding of the construction industry across different verticals.

Responsabilités

• Make data-driven recommendations to optimise Procore value for customers.
• Craft value-based presentations addressing business problems and platform adoption.
• Provide product roadmap and release updates to help customers benefit from new tech.
• Lead product demonstrations and coordinate across teams.
• Serve as technical account contact with clear, responsive communication.
• Mentor peers and share best practices across the organisation.
• Develop deep expertise in Procore’s products, services, and industry practices.
• Travel up to 50% to client sites and events.

Connaissances

Customer Success

Professional Services

Technical Pre-Sales

Construction industry

Formation

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Description du poste

Procore Technologies Pty Ltd in Sydney is seeking a Senior Customer Success Engineer to drive the success of Commercial customers. You will work with customers, Sales, Professional Services, Support, Product, and Marketing to maximise business benefits from construction technology.

You will analyse data, deliver value-based presentations, lead product demonstrations, and coordinate across internal and client teams. Expect up to 50% travel and close collaboration on roadmaps and best practices.