Senior Customer Success Engineer - Construction Tech

DroneDeploy; Sydney; Sur place; AUD 128 000 - 176 000; Plein temps

Résumé du poste

Procore Technologies is seeking a Senior Customer Success Engineer to drive success for our Commercial customers. Based in the Sydney office, you will collaborate with Sales, Professional Services, Support, Product, and Marketing to promote construction tech best practices and maximize business value.

You’ll lead demonstrations, provide technical account support, and mentor peers while developing deep expertise in Procore’s products and services.

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Ability to use strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development).
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred, along with experience managing project construction.

Responsabilités

• Make data-driven recommendations to customers on optimising the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate platform adoption.
• Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
• Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
• Serve as a technical account contact by providing clear, responsive, and effective customer communication.
• Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organisation, and contributing to best practices.
• Develop comprehensive expertise in Procore’s products, professional services, and industry best practices.
• Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.

Connaissances

Construction industry

Customer Success

Professional Services

Technical Pre-Sales

Formation

Construction Management

Civil Engineering

Mechanical Engineering

Information Systems

Computer Science

Description du poste

Procore Technologies is seeking a Senior Customer Success Engineer to drive success for our Commercial customers. Based in the Sydney office, you will collaborate with Sales, Professional Services, Support, Product, and Marketing to promote construction tech best practices and maximize business value.

You’ll lead demonstrations, provide technical account support, and mentor peers while developing deep expertise in Procore’s products and services.